At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.

We believe when our team thrives, so do our customers. With us, you'll find:

• A culture that backs you – We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
• Room to grow – Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.

Scope of Role

The People Operations Advisor plays a key role in building a scalable, efficient and future-focused People Operations function. Delivering excellence across the employee lifecycle, the role combines strong operational delivery with data accuracy, technology and continuous improvement to simplify processes, strengthen capability and enhance the employee experience.

As a People Operations Advisor, you will:

• Deliver high-quality day-to-day People Operations support across the full employee lifecycle, providing first-line guidance to employees and managers.
• Manage joiner, mover and leaver processes, including employment documentation, contractual changes, systems updates and stakeholder coordination.
• Support key lifecycle processes including probation, absence, family leave and benefits, escalating complex or employee relations matters appropriately.
• Maintain accurate employee records and People systems, completing regular data audits, resolving discrepancies and maintaining appropriate documentation and controls.
• Partner with Payroll to ensure all payroll-impacting employee changes, systems and supporting documentation are accurate and completed on time.
• Support HRIS administration, system testing and People and payroll transformation initiatives, ensuring systems remain effective and fit for purpose.
• Produce accurate People reporting and operational metrics, using data to identify trends, recurring issues and opportunities for improvement.
• Drive continuous improvement, automation and simplification, reducing manual administration through smarter workflows, AI and better use of technology.
• Develop and maintain scalable People Operations processes, procedures and templates that support consistent global delivery across ITRS.
• Deliver a responsive, professional and employee-focused service, supporting engagement, wellbeing and culture initiatives while ensuring clear communication and a consistent employee experience.

Requirements

You will have:

• Have at least three years’ experience within HR/People Operations, HR administration or an HR advisory environment.
• Experience working within a global or multi-location organisation, supporting a geographically dispersed workforce.
• Strong attention to detail and commitment to data accuracy.
• Good understanding of the employee lifecycle.
• Experience working with HR systems and employee data.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Comfortable working with confidential and sensitive employee information.
• Strong Excel and general data-handling capability.
• Proactive approach to problem solving and continuous improvement.

Desirable

• Experience supporting payroll processes.
• Experience with process improvement, automation or HR transformation.
• Understanding of employee data reporting and analytics.

What Success Looks Like

• People Operations processes are accurate, timely and well controlled.
• Employees and managers receive a professional and consistent service.
• Employee data is accurate and trusted.
• Manual administration progressively reduces through improved systems and processes.
• The advisor develops from operational delivery into a trusted People Operations specialist who contributes to the strategic improvement of the function.

Benefits

• Health Insurance and Dental Health Cover for you and your dependants
• Employee Assistance Programme
• Pension
• Flexible Hybrid Working
• Enhanced Parental Leave
• Travel Insurance
• Life Assurance
• Income Protection
• Referral Bonus
• Buy and Sell Holiday
• Training Reimbursement

ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.