About ITRS 

At ITRS, we make society’s critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.  

We believe when our team thrives, so do our customers. With us, you’ll find:  

• A culture that backs you – We’re proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.   

• Work that matters – Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.  

• Room to grow – Whether you're starting your career or bringing years of experience, we’re committed to your development. Just ask our team members who’ve been excelling here for 10+ years.  

With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.  

Scope of Role

The Office Manager is responsible for the smooth, safe and efficient running of ITRS’s offices worldwide. Leading the Administration Team, you will oversee day-to-day office operations across all global locations and act as the main point of contact for facilities, maintenance and workplace services. You will work closely with landlords, building management, service providers and local Office Managers to keep every office well maintained, compliant and ready to support our people.

The role owns health and safety across all offices. This covers audits, inspections, risk assessments, DSE and homeworking assessments, and the Fire Marshal and First Aid programmes, so that ITRS meets company policy and local legislation in every region. You will also manage office budgets, service contracts and procurement, coordinate business travel, and support internal events and social activities that build engagement across the business.

You will work closely with executives and senior leaders in different time zones, so this role suits a confident, organised and resourceful person who works well on their own initiative and can handle competing priorities without losing focus on service, detail or confidentiality. This role offers a hybrid work schedule from our London HQ, with a 6 month full time contract.

As an Office Manager, you will: 

Office Management – for your role and that of your team:  

• Manage and lead the Administration Team 

• Oversee the day-to-day operation of all global office locations. 

• Work alongside EA & Office Administrator on office tasks. 

• Serve as the primary point of contact for office maintenance and facilities management globally. 

• Act as the key liaison with landlords, building management teams, and workplace service providers. 

• Coordinate office repairs, maintenance, and operational improvements. 

• Manage new starter office onboarding activities 

• Produce and distribute quarterly office attendance reports. 

• Coordinate visitor arrangements and office access requirements. 

• Provide cover and support for Office Management team members during periods of absence. 

• Organise meeting rooms, catering, and office hospitality requirements. 

• Arrange domestic and international courier services. 

• Manage office service contracts and monthly workplace payments. 

• Procure office supplies, equipment, and branded merchandise. 

• Coordinate and manage business travel. 

Health & Safety for all offices 

• Ensure compliance with all workplace health and safety requirements. Work alongside Office Administrator and local Office Managers. 

• Coordinate annual health and safety audits and inspections. 

• Complete weekly office health and safety checks. 

• Manage Fire Marshal and First Aid programmes, including training and certification requirements. 

• Conduct and maintain workplace risk assessments. 

• Manage Display Screen Equipment (DSE) and homeworking assessments. 

• Coordinate workplace and home office equipment requirements. 

• Complete risk assessments. 

• Maintain health and safety records and ensure compliance with company policies and local legislation. 

Events & Social 

• Manage office social and engagement budgets.  

• Assist with delivery of social events.  

• Support the planning and implementation of internal company events. 

• Ordering of branded merchandise procurement for company events. 

• Provide operational support for events where required. 

Requirements

• Previous experience working as an office manager or senior administrator as well as overseeing facilities across multiple offices/regions. 

• Knowledge of Health and Safety requirements as governed by Law.  

• Previous experience of managing teams. 

• Ability to work relatively autonomously with confidence.  

• Experience working for a global organisation with executives/senior leaders in different time zones.  

• Strong organisational skills and the ability to prioritise multiple competing tasks with excellent attention to detail.  

• Proven ability to maintain confidentiality and manage sensitive data and information.  

• Excellent interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, customers, and external partners.  

• Able to adapt quickly and comfortably to shifts in priorities while maintaining the highest levels of customer service and responsiveness.  

• Able to demonstrate forward thinking, ability to solve problems and propose solutions. 

• Highly resourceful with the ability to be effective independently and with little direction. 

• Strong internal customer service attitude.  

• Excellent written and verbal communication skills.  

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Benefits

ITRS Group is an Equal Opportunity employer, and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. 

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.