At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join our Paying and Transfer Agent Operations team in a role where problem-solving, collaboration, and attention to detail make a direct impact. You’ll research complex bond-related transactions, resolve payment issues, communicate findings to internal and external partners, and help ensure transactions are processed accurately and in compliance with established requirements.

This position is a great fit for someone who enjoys investigating issues, managing multiple priorities, and taking ownership of complex work. The hiring team is looking for someone who can troubleshoot independently, make informed decisions, recognize when escalation is appropriate, and communicate effectively with partners

What You’ll Bring to the Team

You’ll work in a collaborative, team-centered environment where strong organization, communication, problem-solving, escalation management, and prioritization are important. Success also means building strong partnerships across Paying and Transfer Agent Operations, understanding how your work connects to upstream and downstream processes, and keeping partners informed through clear and consistent communication.

Key Responsibilities

Research & Investigation:

• Research complex transactions and determine root cause of payment processing
• Facilitate corrective activity for bond related transactions with both internal and external parties.

Customer Service & Communication:

• Respond to internal and external customer inquiries with professionalism and accuracy.
• Explain complex findings clearly and provide guidance on next steps

Processing & Compliance:

• Issue payments for bonds and inquiries related to
• Use established procedures to ensure timely and accurate processing claims.
• Ensure compliance with legal and regulatory requirements for transactions.

Collaboration & Continuous Improvement:

• Work closely with team members on projects and specialized initiatives that support the broader organization.
• Suggest process improvements and contribute to efficiency enhancements.
• Track and gather data for statistical reporting and operational insights.

Basic Qualifications

• High school diploma or equivalent
• Three or more years of experience in transaction processing

Location

• West Side Flats- St. Paul, MN
• Monday- Friday

This role requires working from a U.S Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.