Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job):

Greets patients and facilitate patient check-in and provides positive and courteous patient support.

MINIMUM REQUIREMENTS:

Education: High school diploma or equivalency.

Experience: One year customer service experience. Bilingual (Spanish Speaking) preferred. Insurance knowledge, data entry, medical terminology preferred.

Other Knowledge and Skills: Effective communication skills, including strong listening ability; diplomatic skills; exceptional customer service skills. Able to communicate clearly in English. Possesses organizational skills and ability to prioritize work, acts independently. Utilizes problem-solving skills.

Usual Work Day: 8 Hours  

ESSENTIAL FUNCTIONS:

• Facilitates check-in line by directing patients to front desk, or to appropriate location.
• Enhances patient satisfaction by promptly and courteously assisting patients with outpatient check-in process.
• Communicates to Patient Access IV any insurance questions and concerns.
• Facilitates an atmosphere that is supportive and efficient by answering questions effectively and confidently.
• Communicates any patient registration issues with Patient Access Lead IV to help eliminate wait times.
• Communicates effectively and ensures that inquires and requests are addressed in a friendly responsive and timely manner.
• Oversees lobby and surrounding area ensuring patients are being assisted as they enter. Anticipates needs of patients and guests and takes proactive measures to ensure patient satisfaction.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Presents a professional image at all times.
• Maintains a moderate noise level in department's area.
• Directs and assists with transporting patients to receiving Department after registration when needed
• Supports outpatient front desk location with scanning, preparing registration packets, and assists with check in process.
• Performs other duties as needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequent physical demands include:

Occasional physical demands include: Sitting , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

Continuous physical demands include: Standing , Walking , Talk or Hear

Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Hearing

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.