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Position Overview:

Job Description:

In this role, you will be responsible for identifying, developing, and converting parts sales opportunities while providing expert technical support to customers. Acting as a key point of contact for both internal and external stakeholders, you will use your product knowledge, commercial awareness, and relationship-building skills to help customers maximise the performance and reliability of their Perkins-powered equipment.

This is an exciting opportunity to join a specialist business where technical expertise, customer satisfaction, and sales performance are at the heart of everything we do.

Key Responsibilities:

• Develop and convert Perkins parts sales opportunities through proactive customer engagement and outstanding service.
• Act as a key point of contact for customers, ensuring service commitments are met in line with the DiPerk Customer Promise.
• Provide expert technical advice on Perkins engines and parts, helping customers identify the right products for their requirements.
• Gather, interpret, and analyse technical information to identify customer needs and maximise sales opportunities.
• Produce and follow up quotations, managing opportunities through to successful completion.
• Build strong working relationships with internal teams, including Customer Service Administration and Parts Interpretation, to ensure seamless customer support.
• Monitor order progress and delivery performance, keeping customers informed and ensuring expectations are consistently met.
• Support CRM activities by maintaining accurate customer records, sales data, and opportunity pipelines.
• Identify opportunities to improve processes, enhance customer experience, and increase sales performance.
• Maintain a high level of technical knowledge, positioning yourself and DiPerk as a trusted source of expertise within the Perkins market.

Knowledge, Skills and Experience:

• Knowledge of diesel engines and associated engine parts.
• Previous experience in parts sales, technical sales, customer service, or a similar commercial environment.
• Strong customer focus with a commitment to delivering exceptional service and building lasting relationships.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly and confidently.
• Proven ability to identify sales opportunities, negotiate effectively, and successfully close business.
• Confident using CRM systems and maintaining accurate customer and sales records.
• Results-driven, resilient, and motivated to achieve and exceed performance objectives.
• Strong attention to detail and commitment to following established processes and procedures.

What We Offer:

In addition to a competitive salary, bonus, 25 days holiday, life insurance and up to 7% pension, you will benefit from:

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Why Join DiPerk:

At DiPerk, you will be part of a specialist team supporting customers across a diverse range of industries and applications. You will have the opportunity to develop your technical expertise, build long-term customer relationships, and play a key role in driving parts sales growth through exceptional service and industry-leading product knowledge.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.