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Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment:

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

Reporting to the Parking Services Manager, the Client Service Representative (CSR) responds to a variety of inquiries and provides information on all services for Parking, Lockers, and Card Services, and other activities and services offered by the College. The incumbent performs clerical services related to account creations and updates, email, telephone, mailing, and in-person. Provides technical assistance to clients for the different types of technologies used for the different services. The incumbent informs clients about college policies and procedures in a knowledgeable and comprehensive manner.

The Client Service Representative is often the first point of contact for the College and is responsible to set a positive, professional tone in interactions with all clients.

Duties and Responsibilities:

CSRs provide wide scope of general information regarding College services and events in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Freedom of Information and Protection of Privacy Act including the following:

• Providing information on admissions

• Service availability

• Fee structure and payment deadlines for infractions

• Eligibility requirements for U-pass and specific parking requirements

• Responding to complaints and emergencies

• Assisting clients with Online and in-person services

• Updating Parking waitlists

• Validates student information and processes student and staff identification cards

• Conducting parking and locker withdrawals

• Initiating transfers 

• Issuing refunds 

• Manual intervention with failed online registrations

• Provide information on service availability which includes:

• • Parking, waitlists, and appeals, Lockers, AC Card, Alumni and U-Pass programs
• Other duties as assigned

Required Qualifications:

• Minimum one (1) year certificate in business, office administration, marketing, or related industry. Equivalent combination of relevant education and work experience may be accepted in place of formal education
• Minimum three (3) years of practical experience in a “high demand” client-service setting in an educational institution or equivalent experience in a similar setting.
• Work experience in a complex detail-oriented, customer service-driven computerized office setting.
• Experience in Microsoft Word

*This position is paid at Payband D - Comparator

* This vacancy is for P17901

*This position is 24 hours per week.

*This position requires regular on-site work at Algonquin College’s Woodroffe (Ottawa) Campus

Why Join Algonquin College?

• Compensation: Many roles offer a competitive base salary and comprehensive benefits, including health, dental, and retirement plans designed to support your well-being. Eligibility for benefits vary by position. Benefits | Careers

• Learning and Development Opportunities: Access to training, tuition assistance programs (Algonquin College Courses and Degree Completion), certifications, workshops, and professional courses that allow you to grow and advance in your career. About Us | Employee Learning and Development. Availability depends on role and employment status.

• Company Culture: Our values of caring, learning, integrity, and respect define how we interact with one another. We foster a supportive and collaborative environment. Algonquin College has been recognized by Forbes as one of Canada’s Best Employers for 2025 and one of Canada’s Best Employers for Diversity for 2024

• Inclusion, Diversity, Equity, and Accessibility (IDEA): We are proud to be the first Ontario college to implement an Equity, Diversity, and Inclusion policy, fostering an inclusive workplace where all employees feel respected and valued. Affinity Group Conversation Communities | Inclusion & Diversity & Truth and Reconciliation

• Flexible Work Arrangement Policy. Select positions are eligible for hybrid work in accordance with the College’s Flexible Work Arrangement Policy https://www.algonquincollege.com/policies/hr26/ (subject to change).

How We Use AI in Hiring:  

Algonquin College uses artificial intelligence technology to assist in screening and assessing applicants and their applications, while ensuring that all processes respect and uphold the provisions of applicable collective agreements above all else.

Accessibility:

Algonquin College values diversity and is an equal opportunity employer. We are committed to fostering an inclusive, equitable, and culturally respectful workplace. We offer an inclusive work environment and encourage applications from candidates of all backgrounds, including Indigenous peoples, persons with disabilities, members of racialized groups, and individuals from diverse communities. If you require accommodation during the recruitment process, please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.