About the Job

Welcome to Ovation Healthcare!  

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.   

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.   

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.   

GENERAL SUMMARY:

The Patient Access Scheduler reflects the mission, vision, and values of Amplify RCM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. This position reports to the Patient Access Manager.

This detail-oriented, patient-focused role is responsible for scheduling hospital outpatient services, patient information, and ensuring a seamless registration process. The ideal candidate will understand human anatomy, medical terminology, CPT codes, ICD-10 codes, and medical insurance. The candidate must also have excellent communication skills, strong attention to detail, and the ability to provide outstanding customer service in a fast- paced environment.

DUTIES AND RESPONSIBILITIES:

• Schedule hospital outpatient services, including imaging, tests, therapy sessions, and other procedures.

• Confirm necessary authorizations for hospital outpatient procedures.

• Update demographic and insurance information in the hospital's system.

• Communicate appointment details and preparation instructions to patients.

• Handle patient inquiries, reschedule appointments, and manage cancellations professionally.

• Work closely with hospital departments, including radiology, cardiology, and surgical services, to ensure seamless scheduling processes.

• Maintain patient confidentiality and comply with HIPAA regulations.

• Utilize hospital scheduling software and electronic health records (EHR) efficiently.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of medical terminology and insurance verification.

• Strong customer service and communication skills.

• Ability to multitask and work in a fast-paced environment.

• Proficiency in electronic medical records (EMR) and hospital scheduling software

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:

• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• Previous experience in hospital outpatient scheduling, patient registration, or a similar role preferred.

100% Remote

Benefits

The base compensation range for this position is:

Compensation ranges could be hourly or salary depending upon the exempt status of the posted position.

Beginning compensation is determined based on objective factors such as location, qualifications, skills, certifications, and experience. Typically, a candidate is hired in the lower to midpoint of the range; the top end of the range is reserved for candidates with extensive specialized experience and mastery within the role. Compensation may increase over time based on performance, experience, and tenure.

Compensation is only part of Ovation's total compensation package. Some additional benefits offered to full-time associates are:

• Comprehensive health and wellness benefits such as medical, dental, vision, life insurance, short and long-term disability coverage
• HSA with employer contributions, flexible spending accounts for health care, and dependent care accounts
• Wellness platform with premium incentives
• Employee assistance support and additional voluntary supplemental plans including accident, critical illness, hospital indemnity, and child disability insurance
• Robust and flexible paid time off offerings and company paid holidays
• 401(k) plan with discretionary employer match opportunities
• Professional development opportunities
• Company issued equipment