Industry/Sector

Specialism

Management Level

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a CPQ Senior Manager you will lead Oracle Lead to Revenue client support efforts within our Digital Core Modernisation practice, with a focus on Oracle CX sales technology. As a Senior Manager you will guide complex workstreams, shape delivery approaches, and bring sound judgment to client conversations while coaching teams through ambiguity and change. In this role at PwC Acceleration Center Bangalore, you will use your knowledge of Oracle CPQ and related sales technology processes to help deliver solutions that align business needs, technical design, and operational execution.

Responsibilities

- Leading Oracle CPQ implementation workstreams for sales technology transformations from discovery through deployment
- Advising clients on quote-to-cash process design, configuration choices, and solution impacts across sales operations
- Translating business requirements into scalable Oracle CPQ configurations that support pricing, quoting, and revenue processes
- Coordinating cross-functional teams across functional, technical, and testing activities to deliver complex program milestones
- Facilitating decisions on solution scope, integration dependencies, data migration needs, and release planning
- Reviewing current-state sales and revenue workflows to identify opportunities for process improvement and platform alignment
- Coaching team members on Oracle CPQ delivery methods, issue resolution, and stakeholder coordination
- Communicating progress, risks, and design tradeoffs to client leaders and internal delivery teams
- Guiding quality activities for configuration testing, defect resolution, and cutover readiness
- Developing trusted client relationships through practical advice on Oracle CX sales technology adoption and change impact

What You Must Have

- At least a Bachelor's degree
- At least 16+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Preference for at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- At least one of the following: Oracle Cloud certification in Lead-to-Revenue or related Oracle Customer Experience (CX) Revenue Cloud applications
- Bringing senior-level Oracle CPQ implementation experience for client-facing engagements
- Translating sales technology processes into scalable revenue operations solutions
- Leading cross-functional teams through complex Oracle CX transformation work
- Advising stakeholders on Configure, Price, Quote and revenue workflows
- Applying analytical thinking and storytelling to business and system decisions

Key Responsibilities

1. Strategic CX Leadership

• Define the enterprise-wide Oracle CX strategy aligned with business goals and customer experience objectives.
• Build a multi-year roadmap covering Oracle Sales, Service, Marketing, Commerce, CPQ, and CX Analytics.
• Drive digital transformation initiatives focused on customer-centric processes.
• Advise executive stakeholders on innovation, platform modernization, and best practices.

2. Solution Architecture & Platform Management

• Serve as the platform owner for the full Oracle CX Cloud suite.
• Oversee solution architecture, design standards, data flows, and integration patterns (OIC, REST APIs, middleware).
• Ensure high availability, scalability, and performance of CX applications.
• Evaluate new Oracle CX capabilities and lead adoption initiatives.

3. Program & Project Delivery

• Lead full lifecycle Oracle CX implementations, migrations, and enhancement programs.
• Manage delivery teams including internal resources, system integrators, and vendors such as Oracle.
• Oversee project governance, budgets, timelines, and risk management.
• Enforce quality standards across configuration, testing, deployment, and change management.

4. Customer Journey Optimization

• Partner with Sales, Marketing, Service, and Product teams to enhance customer touchpoints.
• Map and modernize customer journeys using Oracle CX capabilities.
• Implement automation, personalization, AI/ML, and omnichannel engagement solutions.

5. Data, Reporting & Analytics

• Drive CX analytics strategy using Oracle Analytics Cloud, CX Reporting, OTBI, and BI Publisher.
• Oversee customer insights, segmentation, dashboards, and KPI frameworks.
• Ensure data governance, quality, and compliance across CX platforms.

6. Team Leadership

• Lead and mentor CX architects, functional consultants, administrators, developers, and business analysts.
• Build a high-performing team culture focused on innovation, collaboration, and continuous improvement.
• Oversee resourcing, workload planning, and vendor management.

7. Stakeholder & Change Management

• Act as the primary liaison between business leaders and technical teams.
• Manage communications, training, and adoption strategies for new CX capabilities.
• Serve as an escalation point for CX operational or platform issues.

8. Compliance, Security & Risk Management

• Ensure CX platforms adhere to security, regulatory, and audit requirements.
• Oversee access controls, data privacy measures, and best practices for safe customer data handling.
• Implement risk mitigation strategies for mission-critical CX systems.

Travel Requirements

Job Posting End Date