Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Role:

The Product Coordinator is the primary operational and client-facing support for the Optometry Service. The role consists of a combination of administrative responsibilities and direct client care, including preliminary testing, client consultations, and specialized treatment services.

The candidate will collaborate closely with product and operational management and serve as a key point of contact for external vendors, internal departments, optometrists, and clients. This role requires strong interpersonal, organizational, and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness, and customer service.

This is a highly client-facing role requiring daily interaction with clients across administrative, testing, consultation, and treatment services.

What You'll Do:

• Manage the Optometrist’s schedule using Salesforce, schedule appointments for clients, confirm appointments via phone or email, and manage appointment booking, cancellation, and rescheduling requests.
• Document and maintain client information using Accuro and Salesforce.
• Conduct preliminary screening and diagnostic testing with clients using ophthalmic instruments and other approved testing equipment, following established guidelines and protocols.
• Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on clients.
• Conduct MacuMira consultations with clients, reviewing eligibility against established guidelines and protocols to determine whether they are an appropriate candidate for treatment, and escalate to the optometrist when further clinical review is required.
• Perform MacuMira treatments in accordance with established protocols, including all required pre- and post-treatment testing, such as visual acuity and contrast sensitivity testing.
• Educate and guide clients through the MacuMira consultation and treatment process, clearly explaining next steps and addressing questions within the scope of the role.
• Use excellent communication and multitasking skills to respond to client inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person interactions.
• Quote and discuss fees and payment policies and address inquiries regarding invoices, payments, and collections.
• Verify client insurance coverage and handle insurance pre-authorization.
• Monitor and perform inventory control of retail products, clinical supplies, and office supplies.
• Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
• Send referrals to other healthcare professionals as necessary, following established protocols.
• Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting, and product development.
• Assist with training and mentoring of new staff as required.
• Display excellent organizational skills and effective time management.
• Demonstrate Medcan values while interacting with all clients and staff.

What You'll Need:

• University degree or College Diploma preferred.
• Minimum of 1-2 years of experience in a customer service position; experience in a healthcare environment is considered an asset.
• Previous Optometry experience is considered an asset.
• Demonstrated ability to think quickly and creatively, with an eagerness to learn, take initiative, and adapt to new responsibilities.
• Ability to learn and consistently follow established clinical guidelines, protocols, and eligibility criteria when conducting client consultations, testing, and treatments.
• Demonstrated ability to communicate effectively and professionally with clients and colleagues.
• Proficiency in Microsoft Office, Outlook, and Salesforce is considered an asset.
• Ability to navigate difficult conversations and client interactions with professionalism and empathy.
• Proven track record of satisfactory attendance, punctuality, and rel

Position Pay Range

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives. 

​Notice to Candidates: Recruitment Fraud 

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.