Responsibilities:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo 

• Understand and input applicable financial components of shipments to generate correct billing for customers

• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally

• Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

• Create, maintain, and update shipments in Navisphere, ensuring accurate data

• Full understanding of pricing.  Provides quotes based on needs of customer and network

• Provides track and trace service to customers and generates shipment documents

• Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

• Builds great relationships with customers, responding timely and following up on issue resolution

• Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors

• Promote a positive working relationship for all team members

• Participate, as needed, in new customer implementations and business meetings

Other Activities:

• Ensure customer SOPs are maintained and adhered to 

• Work according to CHR, local and global laws, regulations and procedures

• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

• High school diploma or GED

• Minimum 2 years of Global Forwarding experience, preferably in Ocean Import operations

• Proficiency in Microsoft Office Suite of programs

• Fluent in English (written and verbal)

Preferred Qualifications:

• Associate’s or bachelor’s degree in related field

• Knowledge or coursework in Supply Chain, Logistics, or International Business

• Basic understanding of Quality Management (ISO 9001)

• Excellent communication, prioritization, and multi-tasking skills

• Excellent customer service skills and follow up to be utilized with customers and the network

• Proven track record of dealing with customers and being client focused

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

• Ability to work in a fast-paced and deadline-driven office environment

• Values a diverse and inclusive work environment

If this sounds like the job for you, let's talk! We can't wait to hear from you!

Benefits
• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave