Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Schedule: Saturday & Sunday | 7:00 AM - 1:30 PM

Position Summary

Under the supervision of the Registered Dietitian and Clinical Nutrition Manager, the Cafeteria Worker/Nutrition Assistant provides high-quality, patient-focused nutrition services and meal support. This role is responsible for assisting patients with menu selections, ensuring compliance with prescribed diets, supporting meal service operations, and delivering excellent customer service. The ideal candidate will work collaboratively with clinical and food service teams to help ensure patients receive safe, accurate, and personalized nutritional care while maintaining hospital and departmental standards.

Patient Contact: Yes

 

Essential Functions

• Assist patients with menu selections that meet dietary restrictions and nutritional requirements.
• Adjust meal selections according to physician, dietitian, and nursing instructions.
• Ensure patients receive meals and nourishment as ordered and notify nursing staff of any concerns.
• Answer telephone calls and respond to patient and departmental requests promptly and professionally.
• Follow department procedures for ordering nutritional supplements and enteral nutrition products.
• Support meal tray assembly, delivery, setup, and retrieval.
• Complete regular and therapeutic diet menus in accordance with established standards of care.
• Assist tray line staff and supervisors as needed to maintain efficient meal service operations.
• Monitor and document patient meal intake and calorie counts as assigned.
• Conduct meal rounds and tray assessments to support patient satisfaction and quality care.
• Address patient concerns and service issues in a timely and professional manner.
• Communicate effectively with clinical and production teams regarding patient needs, special requests, and diet-related issues.
• Attend department meetings, training sessions, and required in-services.
• Maintain compliance with all hospital, department, food safety, and customer service standards.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous healthcare, hospital, or patient-contact experience preferred.
• Customer service experience, including telephone communication, preferred.
• Prior food service, cafeteria, hospitality, or nutrition services experience is a plus.

Knowledge, Skills & Abilities

• Strong customer service and patient-focused mindset.
• Excellent communication and interpersonal skills.
• Ability to read, write, and speak English clearly.
• Basic computer skills and ability to use hospital systems and software.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to operate effectively in a food service setting.
• Ability to push food carts and transport meal trays safely throughout the facility.
• Strong attention to detail and ability to follow dietary guidelines and meal service procedures.
• Commitment to upholding all I C.A.R.E. standards, hospital policies, and departmental procedures.

 

Physical Requirements

• Standing Frequently
• Walking Frequently
• Sitting Occasionally
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Balancing Frequently
• Stooping Occasionally
• Kneeling Occasionally
• Crouching Occasionally
• Reaching Occasionally
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

 

Onsite

 

1153 Centre Street

 

12

 

Regular

 

Day (United States of America)

 

Pay Range

$19.00 - $25.56/Hourly

 

Grade

SF1001

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework