À propos de ce poste Network Operations Automation and Reporting Engineer chez New Era Technology
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Role: Network Operations Automation and Reporting Engineer
Position Type: Permanent
Location: Bangalore / Hyderabad (Work from office)
Shift Flexibility: Must be open to working in shifts
Core Responsibilities
- Manage and track daily operational issues from identification to closure
- Prepare and publish daily status reports covering:
o Open issues / backlog
o Progress updates
o Risks / blockers
- Ensure all updates are accurate, structured, and ready for audit/review
- Perform data validation and reconciliation across multiple data sources
- Analyze issues using data correlation and structured troubleshooting
- Coordinate with technical teams to drive timely resolution
- Maintain clear and consistent documentation of findings and actions
✅ Daily Reporting (Key Requirement – MUST HAVE)
- Own end-to-end daily reporting process
- Generate reports using Excel / dashboards including:
o Issue status
o Aging / SLA tracking
o Trend analysis (daily/weekly)
- Ensure reporting is:
o Consistent (same format daily)
o Accurate (no data gaps/mismatches)
o Actionable (highlights risks and priorities clearly)
- Communicate updates to stakeholders in a clear, concise, professional format
✅ Technical Skills (Tool-Agnostic)
- Strong Excel / data handling skills (pivot tables, lookups, structured sheets)
- Working knowledge of Python or scripting (for automation of reports/tasks)
- Experience handling multiple datasets / CSV / reports from different sources
- In depth Understanding of network architecture and connectivity
- Good hands-on experience with network devices (routers, switches, firewalls)
✅ Analytical Skills
- Ability to identify data inconsistencies and resolve them logically
- Strong problem-solving mindset with structured approach
- Capability to handle incomplete or conflicting data
- Focus on root cause analysis, not just surface-level fixes
✅ Automation & Process Improvement
- Identify repetitive/manual work and automate wherever possible
- Build simple tools/scripts to improve reporting efficiency and accuracy
- Continuously optimize processes for speed, quality, and scalability
✅ Soft Skills
- Strong ownership mindset (takes issue to closure, not just updates status)
- Ability to work in high-pressure daily troubleshooting/reporting environment
- Clear written and verbal communication
- Good stakeholder coordination skills
Interested?
Please share your updated resume with [email protected]
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .