Industry/Sector

Specialism

Management Level

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.

Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Instructions:

• 1. Please update areas marked in red 2. Link to Tips & Tricks for Writing PwC Job Description
• ***Quick Tips for Reviewing your JD!
• Make sure you have the appropriate header sentence based on the level of the JD (i.e. Manager level role should start with appropriate descriptor “Demonstrates extensive abilities and/or a proven record of success as a team leader:” The appropriate header can be found in the Tips and Tricks document provided above.
• Be mindful of grammatical consistency; the list should either be all verb-driven or all noun-driven (but not both).
• When listing requirements under the required or preferred skills section, each sentence should end in a semi-colon (;) except for the last bullet which should end with a period (.)

Job Profile Name:

*TC/Recruiting to Update*

Child Name:

*TC/Recruiting to Update*

Global LoS:

*TC/Recruiting to Update*

Global Network:

*TC/Recruiting to Update*

Global Competency Network:

*TC/Recruiting to Update*

Go-To-Market:

Managed Services

Sector:

Not Applicable

Programme Type:

• Experienced
• Below is a Job Description created using the same template and structure you provided, tailored specifically for .NET Framework, Visual Basic, iFrame, SSIS, and SSRS. The tone, depth, and formatting are aligned for enterprise / PwC-style support and modernization roles.
• Role Overview
• The .NET & Visual Basic Support Analyst is responsible for monitoring, troubleshooting, and optimizing enterprise applications built on the .NET Framework and Visual Basic, ensuring high availability, performance, and reliability. The role supports legacy and modernized systems, including
• reporting and data integration platforms using SSIS and SSRS, as well as UI components leveraging iFrame-based integrations.
• The analyst works in an Agile, ITIL, and DevOps-driven environment, supporting application stabilization, enhancements, incident resolution, performance tuning, and reporting accuracy for mission-critical business applications.
• Required Technical Skills

Programming & Application Support:

.NET Framework, Visual Basic (VB.NET), ASP.NET Web Forms, Windows Forms, WPF

UI & Integration:

iFrame-based application integration, web application embedding, HTML, JavaScript (basic troubleshooting)

Reporting & Data Integration:

SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), T-SQL

Database Support:

SQL Server, Stored Procedures, Views, Indexing, Query Optimization

Performance & Troubleshooting:

Visual Studio Debugger, SQL Profiler, Performance Monitor, Application Logs

Server & Deployment:

IIS, Windows Services, Scheduled Tasks, Windows Server

DevOps & CI/CD:

Azure DevOps, Jenkins, MSBuild, NuGet, Git, TFS

Monitoring & Logging:

Splunk, ELK Stack, Windows Event Viewer, Application Insights

Security & Compliance:

Authentication & Authorization, Role-Based Access Control, SSL/TLS, Secure Coding Practices

Key Responsibilities

• Incident Management & Troubleshooting
• Provide Level 2/3 support for applications built on .NET Framework and Visual Basic.
• Troubleshoot application crashes, functional defects, and performance issues.
• Debug issues related to assemblies, DLL dependencies, and configuration mismatches.
• Analyze logs, Windows Event Viewer, and application traces to identify root causes.
• Follow ITIL-based Incident, Change, and Problem Management processes using ServiceNow, JIRA, or Remedy.
• Reporting & Data Integration Support
• Support, troubleshoot, and enhance SSRS reports, subscriptions, and scheduled deliveries.
• Debug and optimize SSIS packages for data extraction, transformation, and loading (ETL).
• Resolve data accuracy, performance, and failure issues in SSIS jobs.
• Support business users with reporting requirements and ad-hoc data requests.
• Database & Query Optimization
• Analyze and optimize SQL queries, stored procedures, and indexes.
• Resolve database performance issues impacting application and reporting workloads.
• Support data validation, reconciliation, and data consistency checks.
• UI & Integration Support
• Support applications leveraging iFrame-based integrations between internal and external systems.
• Troubleshoot rendering, authentication, and session-related issues in embedded applications.
• Collaborate with frontend and integration teams to resolve cross-application issues.
• Performance Optimization
• Identify performance bottlenecks in application code, database queries, and reporting layers.
• Optimize application response times, report execution duration, and data refresh cycles.
• Monitor application health and proactively address performance degradation.
• Server & Environment Support
• Deploy and support applications hosted on IIS and Windows Servers.
• Manage Windows Services, batch jobs, and scheduled tasks supporting application workflows.
• Coordinate environment-related fixes across Development, QA, and Production systems.
• CI/CD & DevOps Support
• Support build and deployment pipelines for .NET and SSIS/SSRS artifacts.
• Assist with automated deployments using Azure DevOps, MSBuild, and release pipelines.
• Maintain source control practices using Git or TFS.
• Security & Compliance
• Ensure applications and reports comply with enterprise security and compliance standards.
• Support secure authentication, authorization, and data access controls.
• Address vulnerabilities and audit findings related to application and reporting platforms.
• Collaboration & Documentation
• Work in Agile (Scrum/Kanban) environments supporting continuous improvement.
• Maintain technical documentation, SOPs, runbooks, and knowledge articles.
• Collaborate with cr

Travel Requirements

Job Posting End Date