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Job Description Summary

Job Description

JOB TITLE: Modern Workplace Tech Bar Support C - Bristol

SALARY:  £33,203

LOCATION(S): Bristol

HOURS: Full-time, 35 hours - 08:30 to 17:00, Monday to Friday

WORKING PATTERN: This role requires five days a week on-site. It is primarily based in Bristol - Harbourside with flexibility to work from other locations as the need arises.

What you’ll be doing:

Are you someone who loves technology and enjoys helping others solve their tech-related challenges? Do you have excellent customer service skills?

If yes, then we have an exciting opportunity for you. We're looking for someone with an enterprise-scale technical support background to work in the Lloyds Banking Group Tech Bar and provide outstanding IT support.

We support approximately 65,000 colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work.

The Tech Bar is a community hub where colleagues come to seek tech advice, receive support on their work devices and learn about LBG's latest technology. Our mission is to make technology accessible and inclusive to all.

As a technical support guide you'll work as part of a team where your diagnostic skills and communication with the customers and technical teams, (both verbal and written) will be crucial to deliver an outstanding support experience.

In this role, you’ll have:

• Excellent problem-solving and attention to detail skills
• Effective communication skills, both verbal and written
• Ability to establish relationships with your colleagues, platform teams, and partners at all levels across the business
• Ability to work unsupervised, using initiative when necessary
• A continuous improvement mentality to spot and call out areas to improve our customer journey and experience
• Must be well-presented.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

Essential skills we’re looking for:

• 2-3 years’ experience in Microsoft Windows technical support, within an enterprise-scale Technical Support or Service Desk environment, including incident management
• Strong knowledge of Windows 11 and experience troubleshooting the Microsoft 365 suite, including Microsoft Teams
• Experience supporting mobile devices and BYOD, alongside resolving remote connectivity issues and helping colleagues confidently use remote-working technologies
• Hands-on experience building, configuring, supporting and troubleshooting desktops and laptops
• Good technical knowledge and experience of diagnosing and resolving network-related issues
• Ability to provide technical guidance and mentoring to junior team members, helping the team deliver high-quality IT support and an excellent colleague experience.

And any experience of the following would be great:

• Previous experience on a Tech Bar/Walk-up support service
• Active Directory and Exchange administration knowledge
• Understanding of Microsoft Entra ID, Azure and Intune
• Experience using ServiceNow for incident and request management
• Any previous support Experience supporting macOS devices and managing devices through Jamf.

We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive? Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.