Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, AB | Employment Type: Full-Time | Shift: Continuous Shift 14x14 - Days & Nights Rotation

Reporting to the Technology Support Manager, the Mining Technology Implementation Specialist will provide expertise and ongoing technical support to assist the support and operations teams and customers on the installation and operation of Caterpillar® Mining and Construction software and hardware technologies.

The primary function of the Mining Technology Implementation Specialist is to provide ongoing technical support to end-users and customers, as well as mentoring coworkers on the use and operation of Mining software and hardware technologies. In addition, this role will plan and schedule, as well as track progress to successful delivery on implementation timelines. This individual will work closely with our Project Managers, Technology Technicians, Technology Specialists, and customers to ensure completion of the planned work.

Using a combination of expertise and coordination with Finning and Caterpillar®, the successful candidate will provide troubleshooting and implementation support of the software and hardware for Cat® Technologies including, but not limited to: Command, Health, Fleet, Terrain, Site Aware, DSS, and Trimble Heavy Civil technologies that is currently used at the customers mining and construction operations. Responsibilities may also include Finning technologies under the CUBIQ family of services.

This role will be primarily based out of our Fort McMurray, Alberta location 14x14 Days & Nights rotational schedule with requirements to be dispatched to our sites across Western Canada (Saskatchewan, Alberta, British Columbia and the Northwest Territories). Shift work and on- call schedule may be required and travel to site at 50% or more of working hours may be required as projects schedule dictates.

Job Description:

Project Management and Execution

• Manage projects to help develop customer requirements and develop customer processes to work efficiently with the systems.
• Monitor the data accuracy and integrity in the MineStar® and Caterpillar systems.
• Maintain a pro-active approach to all aspects of operational and personal safety.
• Adhere and follow all the Mine Operator and Finning HSE policies and procedures.
• Actively work with the Operations/Maintenance Teams to ensure Safety Procedures are up to date, relevant, and practical for the MineStar® and Caterpillar technology products.
• Interact with Implementation Project Managers, Technology Sales individuals, and technology technicians to help define and implement MineStar® and Caterpillar technology systems.
• Support the site Technology Product Specialists and Autonomous Truck Engineers as required.
• Lessons learned as directed.

Customer Interaction/Technology Support

• Customer technical support for both Minestar® and Caterpillar suite of products.
• Provide implementation support and recommendations for both Minestar® and Caterpillar suite of products.
• Address incoming customer requests for technical assistance via telephone and in person.
• Identify and troubleshoot product issues and take appropriate actions to repair and resolve issues in a cost-effective way, to minimize customer downtime.
• Provide on-site technical support as required.
• Champion improvement projects to improve the capabilities of the customer and Finning (Canada) as it relates to the MineStar®.

Tracking and Documentation

• Establishing the baselines on what equipment installation/calibration/commissioning should look like from a calendar hour and labour hour perspective.
• Central data/document repository; capturing details of hours on each activity of work in order to support the customer billing.
• Measurement of actual times to install and commission technology on all equipment types.
• Support the commercial proposal buildups based on experience in technology products and customer projects.
• Develop understanding of the procedures to support customer requirements during challenges with the system.
• Analyze and advise on system maintenance related components.
• Leverage available information sources to improve Product Knowledge to support Customer Experience.
• Develop best practices and documentation to support the Operations, Maintenance and Reliability of the Equipment and MineStar® and Caterpillar technology systems.

Education & Experience

• Post-secondary education in a relevant field which may include Business, Project Management, Trades, Computer Technology and/or Engineering
• 10 years of combined education and experience in mining or construction operations
• Project and change management experience
• Experience with various office programs MS Project, Excel, Word, PowerPoint
• Knowledgeable in GPS/GNSS systems
• Experience with computer networking
• Experience with or knowledge in database management systems
• Knowledge in major fleet management systems including MineStar®/Wenco/Modular is an asset
• Civil CAD, Vulcan, Deswik or other Mine Engineering software experience

Automation in mining has expanded dramatically in the last decade. But the building blocks to get there started being put together long ago with Cat’s® first autonomy program over 30 years ago. Today, Caterpillar® has automation offerings for both surface and underground mining.

Finning, the largest Caterpillar® dealer worldwide, and a leader in the mining world is partnered with Caterpillar® to innovate, evolve, and expand autonomous mining offerings that will positively impact the customer experience. At Finning we will continue to invest in cutting edge training for our employees to ensure they are apprised of new developments in the mining and construction technology for our customers benefit. 

This game changing development has translated into new employment opportunities at Finning for mining professionals who are digitally literate, along with having strong problem-solving skills and the ability to think creatively and critically. The timing could not be better to join Finning as automation and technology in the mining world evolves and to embrace a new career path.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.