Job Overview

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a trilingual role requiring fluency in English, Spanish, and French.

Responsibilities include:
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
• Clarify, investigate and capture adverse event and product quality information

Essential Functions
• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.
• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information
• Ensure to meet quality standards per project requirements.
• To demonstrate problem solving capabilities.

​Qualifications

• Bachelor’s degree in Life sciences or a related field (mandatory)

• Fluency in English and French (mandatory) (will be evaluated)

• Up to 3 years of previous clinical experience (desirable)

• 1 year of pharmacovigilance experience will be highly valued (desirable)