SUMMARY:

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the physician practice. The Medical Assistant Intern must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences
Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES:

Works closely with providers to assist in delivering world class care to patients.

Provides a high level of customer service to all new and existing patients of the practice.

Rooms patient and prepares the patient for the provider visit.

Takes vital signs as necessary.

Responsible for accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rate and entering accurately into EMR.

Records patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for patient visit.

Obtains required consents, completes required forms as needed for specific visit types.

Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.

Assists provider with in-office medical procedures.

Properly labels all specimens, adhering to BUH policy.

Chaperones Providers as required.

Stocks rooms and monitors expiration dates of exam room supplies.

Monitors and logs medication/vaccine refrigerator temperatures.

Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

Follows scheduling rules and direct schedules patient visits in other BUH practices.

Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consultation notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.

Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.

Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.

Responsible to inform manager of clinical supply needs or assisting with ordering.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

Works assigned baskets and queues timely.

Must be able to work independently with little supervision.

Always use discretion to ensure patient confidentiality.

Complete competencies and training requirements.

Performs other duties as requested.

EDUCATION/QUALIFICATIONS:

High School Senior in an accredited medical assistant vocational school – able to read, write and speak English.

Maintain current AHA BLS certification.

WORKING CONDITIONS:

While performing the duties of this job the employee is frequently required to walk; stand; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. May be exposed to various patient conditions including infectious diseases, blood, and bodily fluids. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Work Type:

Work Shift:

Daily Hours: 

Driving Required: