SUMMARY

Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, provides clinical and administrative support in an ambulatory setting in accordance with established policies and procedures.

Provides age-appropriate care to geriatric, adult, adolescent, and pediatric patients while supporting patient- and family-centered care. Performs duties in alignment with Brown University Health’s mission, vision, and values, while recognizing patients’ developmental stages and cultural needs.

Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as the organization’s core Success Factors, including Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES

• Works effectively and respectfully within the scope of training and capabilities.
• Follows practice, clinic, and office workflow protocols to promote quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Greets and checks in patients, answers phones, schedules appointments, obtains referrals and authorizations, processes forms, and assists with discharge procedures.
• Supports patient financial processes by collecting and appropriately processing co-payments, deductibles, and self-pay payments at the time of service.
• Verifies the accuracy and completeness of patient demographics, referrals, authorizations, billing codes, diagnoses, and other required information.
• Provides clerical support and serves as a resource to new employees regarding departmental policies and procedures.
• Prepares patients for examinations and treatments according to clinic-specific workflows. Escorts patients to exam rooms, obtains and records vital signs and weight, documents chief complaints, completes medication reconciliation and health histories, records pain scores, and completes required questionnaires in the EMR.
• Promotes effective patient flow throughout the practice or clinic.
• Reviews health maintenance and chronic illness needs and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1C, glucose, urinalysis, urine HCG, rapid strep testing, and other approved tests.
• Records allergies, medications, and medical, surgical, and family histories in the patient record. Initiates pharmacy benefits verification as needed.
• Assists providers with physical examinations and performs procedures using appropriate aseptic techniques and established protocols.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes post-visit follow-up, including ensuring blood samples and other specimens are properly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results, ensures results are entered into the medical record, provides patient outreach and reminders, updates the EMR, and promptly reports abnormal results to the appropriate physician or nurse.
• Follows up on referrals for specialty care and other services, tracks consultation reports, updates the EMR, and contacts patients regarding outstanding referrals.
• Monitors pending prescription refill requests.
• Cleans and prepares examination rooms between patients.
• Explains procedures, programs, and preparation requirements for tests and examinations. Educates patients on care coordination and appropriate use of emergency services and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for future visits, verifies demographic and insurance information, and obtains prior authorizations as needed.
• Monitors and orders supplies, maintains stocked exam rooms, cleans medical equipment, and immediately reports damaged or missing equipment. Checks medication and supply expiration dates and removes and reports expired items.
• Assists with general administrative duties, including mailing patient reminders and correspondence.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, safety, environmental, and infection-control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive attitude and actively contributes to a team-based approach to patient care.
• Supports the goals of the patient-centered medical home by demonstrating flexibility and adaptability.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

Basic Knowledge

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience

• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.
• Applicants without formal Medical Assistant training may be considered with at least three years of related experience in a comparable clinical role, such as LPN, medical student, EMT, or paramedic.
  
  **schedule
  three (3) 12-hour shifts per week, with rotating weekend shifts. Weekend shifts are 10 hours in duration. Specific days and shift times may vary based on operational needs.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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