Job Title: Medical Assistant Senior

Department: Family Medicine

Location: 55 Genesee St, Rochester, NY 14611 

Hours Per Week: 40

Schedule: 7:00-3:30

SUMMARY:

The Senior Medical Assistant provides advanced clinical and administrative support while serving as a resource and mentor to the healthcare team. This role combines expertise in patient care with guidance for peers, ensuring efficient workflows and an exceptional patient experience. Responsibilities include assisting with procedures, managing patient records, coordinating scheduling, and supporting quality and regulatory initiatives in a medical office setting.

RESPONSIBILITIES:

Clinical Support

• Conduct pre-visit planning, close care gaps, and support health maintenance initiatives.

• Obtain and document patient vital signs, history, screenings, and EKGs; recognize and report deviations as appropriate.

• Perform phlebotomy, collect and process specimens, complete point-of-care testing, and support provider procedures.

• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.

• Provide education and instructions to patients under provider or RN guidance.

• Maintain exam/treatment rooms and equipment, including stocking supplies, cleaning, calibration, and sterilization preparation.

Patient Interaction & Administrative Duties

• Support patient flow by assisting with check-in/check-out, scheduling, insurance verification, referrals, and phone calls.

• Facilitate communication with patients, including mailing provider communications, assembling information packets, and assisting with MyCare sign-up.

• Escort patients to ancillary services (e.g., lab, radiology) as needed.

Team & Practice Support

• Serve as a resource and mentor for less experienced team members; provide training and guidance as appropriate.

• Contribute to quality improvement, regulatory preparedness, and special projects.

• Support medical record accuracy through chart abstraction, scanning, and filing.

• Order and maintain both clinical and non-clinical supplies; sort and distribute mail; process payments and charge entry when required.

• Perform other duties as assigned to support efficient practice operations.

MINIMUM QUALIFICATIONS:

• For Ambulatory: Minimum of 6 months Medical Assistant experience required.

PREFERRED QUALIFICATIONS:

• Associates degree preferred.

• Experience in pre-hospital care activities or acute/critical care experience preferred.

• Medical Assistant Certification preferred.

• Strong customer service, computer, and communication skills highly desired.

• For ElderONE Employment: One year experience with frail, elderly population preferred.

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.