It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

Qualifications:
•    High School Diploma or GED
•     Medical Assistant Certification
•    BLS Certification
•    One year of experience working with the frail elderly, long-term care population or end-of-life care preferred.
Competencies:
•    Satisfactorily complete competency requirements for this position.
Skills and Knowledge

•    Must possess excellent communication skills 
•    Must be organized and have excellent time management skills 
•    Proficient in Excel, Microsoft Office, Outlook, and electronic medical records
•    Must possess strong sense of professionalism, good critical thinking, creativity, flexibility, and excellent problem-solving skills
•    Must possess high ethical standards
•    Must be comfortable in self-directed daily work
•    Strong desire to work in a team-based model of care 
Responsibilities of all employees:
•    Represent the Company professionally at all times through care delivered and/or services provided to all clients.
•    Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
•    Comply with Company policies, procedures and standard practices.
•    Observe the Company's health, safety and security practices.
•    Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
•    Use resources in a fiscally responsible manner.
•    Promote the Company through participation in community and professional organizations.
•    Participate proactively in improving performance at the organizational, departmental and individual levels.
•    Improve own professional knowledge and skill level.
•    Advance electronic media skills.
•    Support Company research and educational activities.
•    Share expertise with co-workers both formally and informally.
•    Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

Job Responsibilities
•    Regular collaboration with CNAs, nurses, medical providers, and other members of the interdisciplinary team to ensure patient's clinical care needs are met.

•     Perform administrative duties including authorizing/scheduling appointments, coordinating transportation services, performing data entry, answering telephones, ordering supplies/stocking inventory. 

•    Coordinating with outside providers/consultants. 
•    Perform clinical duties including taking medical histories, obtaining vital signs/rooming patients, collecting and preparing laboratory specimens, and providing medications or immunizations as directed by a provider.

•    Assist with transfers and scheduling of follow-up care
•    Screen incoming calls for referral to physicians and practitioners

•    Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
•    Supports and demonstrates effective and professional communication with patients and family members.

•    Works collaboratively with the administrative and operations staff.
•    Gathers patient data through interview and observation.

•    Assists patients and families with preparation for examination.
•    Assists the physician or NP during examination and procedures.

•    Documents patient data, treatments, procedures, and patient education according to PACE specific policies.
•    Assists the physician or NP by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling  information to obtain specialty testing, and/or specialty physician consultation.

•    Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment.

•    Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit.

•    Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.

•    Practices the efficient use of supplies.

•    Assists business office as needed with reception, scheduling

•    Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.

•    Adheres and assures compliance with PACE specific policy, procedures, value statements and Commitment to 
            Excellent standards.

•    Consistently demonstrates personal and patient safety practices and adherence to infection control standards outlined in PACE policies.

Compensation Pay Range:

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.

All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.