Responsibilities • Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information. • Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety. • Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards. • Prepares, labels, and processes laboratory samples and point-of-care tests accurately. • Maintains infection control, safety protocols, and equipment calibration across all clinical areas. • Supports providers with patient triage, care coordination, and transitions across clinical settings. • Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care. • Accurately document clinical data, provider instructions, and patient updates in the electronic health record (EHR). • Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care. • Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed. • Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment. • Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement. • Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care. • Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards. • Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations. • Demonstrate excellent guest service to internal team members and patients.