SUMMARY:
Reports to the Ambulatory Clinical Manager, Practice Manager, or other assigned supervisory personnel. Under the general supervision of a Licensed Independent Practitioner, provides clinical and administrative support in an ambulatory setting in accordance with established policies and procedures.

Provides age-appropriate care to geriatric, adult, adolescent, and pediatric patients while promoting patient- and family-centered care. Supports Brown University Health’s mission, vision, and values while recognizing patients’ developmental, cultural, and individual needs.

Employees are expected to demonstrate Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as the organization’s core Success Factors, including Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

RESPONSIBILITIES:

• Works effectively and respectfully within the scope of training and capabilities.
• Follows established practice, clinic, and office workflows to promote quality and efficiency.
• Performs pre-visit planning by reviewing and updating patient records, including recent test results, consultations, and correspondence. Identifies needed services based on established protocols and communicates point-of-care reminders to providers through the electronic medical record (EMR).
• Prepares patients for examinations and treatments according to clinic-specific workflows. Escorts patients to exam rooms, obtains and documents vital signs and weight, records chief complaints, completes medication reconciliation and patient histories, documents health concerns and pain scores, and completes required questionnaires in the EMR.
• Supports efficient patient flow throughout the practice or clinic.
• Reviews health maintenance and chronic illness services and performs or initiates services according to established protocols and standing orders.
• Performs point-of-care testing, including blood pressure, EKG, pulse oximetry, Hgb A1-C, glucose testing, urinalysis, urine HCG, rapid strep testing, and other approved procedures.
• Documents allergies, medications, and medical, surgical, and family histories in the patient record and initiates pharmacy benefit verification as needed.
• Assists providers with physical examinations and procedures using appropriate aseptic techniques and established standards.
• Administers vaccines and places PPDs according to practice or clinic protocols.
• Completes post-visit follow-up, ensuring blood and other specimens are correctly labeled, documented, and sent to the laboratory.
• Tracks laboratory orders and results, ensures results are entered into the medical record, and contacts patients regarding outstanding labs or orders. Reports abnormal results promptly to the physician or nurse.
• Follows up on referrals for specialty care and other services, tracks consultation reports, updates the EMR, and contacts patients with referral reminders as needed.
• Reviews pending prescription refill requests.
• Cleans and prepares examination rooms between patients and ensures rooms are properly stocked and ready for upcoming appointments.
• Explains programs, procedures, tests, and preparation instructions to patients. Provides education regarding coordination of care and appropriate use of emergency services and documents identified barriers to care.
• Schedules tests and follow-up appointments, pre-registers patients for future visits, verifies demographic and insurance information, and obtains prior authorizations when needed.
• Monitors and orders supplies, cleans medical equipment, reports damaged or missing equipment, and checks medications and supplies for expiration dates.
• Assists with administrative office responsibilities, including mailing reminders and other patient correspondence.
• Manages time effectively and uses slower periods to prepare for upcoming patient and practice needs.
• Maintains quality assurance, patient safety, environmental safety, and infection control standards in accordance with established policies and procedures.
• Protects patient privacy and confidentiality.
• Maintains a positive, collaborative attitude and actively participates in the team-based approach to patient care.
• Supports patient-centered medical home goals by demonstrating flexibility and a willingness to adapt to changing practice needs.
• Performs other related duties as assigned.

MINIMUM QUALIFICATIONS:

Basic Knowledge:

• High school diploma or equivalent required.
• Ability to read, write, and speak English.
• Basic Life Support (BLS) certification required.
• Medical Assistant certification preferred.

Experience:

• Graduate of a formal Medical Assistant training program or a minimum of three years of Medical Assistant experience required.

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: