Job Summary

As a Manufacturing and Warehouse Solutions Consultant, your primary focus will be delivering billable services such as implementations, training, assessments, and tailored solutions to our manufacturing and distribution customers. Strong project management is central to the role, and you will own project plans, timelines, and resource coordination across multiple concurrent engagements from kickoff through go-live. Operational insight matters just as much. You will need to understand how product moves through a warehouse, map the process flows behind it, and design solutions that gain efficiency while reducing the complexity and handling that lead to errors on the floor. On-site engagement with customers is encouraged and may account for up to half of your time.

Key Responsibilities:

1. Service Delivery, Execution, and Project Management:

You will perform business assessment walkthroughs virtually or on-site, recommend process improvements and automation, and document your findings as a blueprint for success with specifications for any tailored applications. From there you own delivery end to end, including end-user training, project plans and timelines, resource coordination, risk mitigation, status reporting through go-live, and accurate documentation of project scope, deliverables, and time tracking against each engagement. This is hands-on technical work involving SQL, data analysis, and system configuration today, expanding into REST API integrations and process flow design as our offerings evolve, and maintaining a consistently high level of billable utilization is a core expectation of the role.

2. Customer Relationship Management:

You will serve as the primary point of contact for your assigned accounts through implementation, training, and go-live support, building strong relationships as you go. You will work closely with Sales Consultants to transition projects cleanly from the sales cycle into delivery, and communicate goals, timelines, and expectations clearly to both internal teams and customers.

3. Customer Satisfaction and Retention:

Proactively monitor customer satisfaction and address concerns promptly to support long-term retention and minimize churn.

4. Identifying Growth Opportunities:

Analyze customer needs and pain points to identify opportunities for additional services, working with the sales team to expand revenue within existing accounts.

Qualifications

• Education: Bachelor’s degree in business, finance, or a related field preferred.
• Experience: Minimum of 2–3 years in a manufacturing environment with a company running SAP Business One as their ERP; experience working with SAP Business One in a HANA environment is a plus.
• Project Management: Demonstrated experience managing customer-facing projects from kickoff through go-live; PMP or CAPM certification is a plus.
• Technical Skills: Proficiency with ERP systems and Microsoft Office 365 required; SQL, REST APIs, and process flow design are a plus.
• Knowledge: Manufacturing processes and workflows, lean and Six Sigma principles, supply chain and logistics, and production planning and scheduling (MRP, JIT, Kanban).
• Travel: Open to multi-day on-site engagements across the U.S. and Canada; travel is encouraged and may account for up to half of your time in a given month.

Key Competencies

• Strong project management skills, with the ability to run multiple concurrent projects and consistently meet deadlines.
• Strong analytical and problem-solving skills, with a high level of accuracy and attention to detail.
• Excellent written and verbal communication, and a team player able to work remotely and independently in a fast-paced environment.

Benefits

• Competitive salary and semi-annual performance bonuses.
• Company funded comprehensive health, dental, vision, and life insurance. Voluntary Life, AD&D
• Retirement plan with employer matching.
• Unlimited Paid time off and holidays (US employees only).
• Opportunities for professional development and career growth.

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