Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.
The Manager, Operational Risk Management, will be responsible for assisting the Head of Risk for GWAM’s North America Retail and Operations lines with their mandate to implement and execute an effective risk governance management program, and to oversee business and functions’ operational risk mitigation activities.

The ideal candidate will have expertise in the asset management industry across various asset classes (fixed income, equities, derivatives, alternative investments) and vehicle types such as separate accounts, mutual funds and ETFs. In addition, the candidate will have solid experience in an Operational Risk Management framework for a large financial institution.

Position Responsibilities:

• Assist in the collection of information from the business to prepare reporting to risk committees, management and executive teams as well as other key stakeholders such as regulators and the board of directors.

• Review and analyze risk data to assess the risk exposure within the business and function.

• Support the creation and delivery of metrics and reports that meet risk and business needs and provide meaningful information to management.

• Support the Risk Officer and team with tracking and analysis on mitigation and oversight activities.

• Review and support the Risk Officer and team on operational risk event management and subsequent corrective action tracking.

• Assist with Oversight and Challenge activities related to the Manulife operational and resilience risk management framework, including risk and control assessments, operational risk events, change risk, third party risk, business continuity and key indicators.

• Coordinate with other GWAM Risk teams on reporting and analysis on corporate risk programs to support risk governance activities across GWAM.

• Build strong relationships with other risk team members to ensure timely, accurate, and efficient management reporting.

• Contribute to other Risk Management initiatives and projects.

• Support the development of a strong risk culture and work with the business to reinforce accountability and transparency across the organization.

• Handle ad-hoc requests or inquiries with timely responsiveness and attention to detail.

• Utilize artificial intelligence and other tools where appropriate to aid accomplishing and strengthening results of work assigned.

Required Qualifications:

• 4+ years of experience in risk management or other oversight functions, or in the retail or investment operations lines within the wealth and asset management industry.

• Strong working knowledge of the wealth and asset management industry and familiarity with the current regulatory environment and the risks facing financial institutions.

• Strong analytical, problem-solving, logic and critical thinking skills.

• Exceptional attention to detail.

• Ability to collect, analyze, and present data and information from various sources, and to identify and articulate key points.

• Excellent written and verbal communication skills.

• Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.

• Willingness to challenge conclusions and proposed actions with a focus on reaching the appropriate end result within the risk appetite.

• Collaborative team player with a positive, proactive attitude.

• Strong ethical and moral compass.

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, SharePoint and CoPilot).

• Experience using artificial intelligence tools for more efficient and effective results.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.