• Flexible hybrid working environment with 50% office attendance expected
• Opportunity for an experienced manager with strong expertise in operational risk and compliance 

• Engaging and varied role encompassing risk advisory, controls, change management, and incident/issue resolution 

Do work that matters  

Join a high-impact team within the Chief Operations Office (COO), the engine room of the CBA Group in the Chief Controls Office (CCO) Retail Operations Line 1 Risk Advisory Team. As a trusted advisor, you’ll strengthen RO’s risk and compliance capabilities and uplift the control environment across Everyday Banking Operations. This is a dynamic opportunity to lead risk advisory across change, controls, incidents, and governance, while influencing strategic outcomes. 

The RO Risk Advisory team is accountable for the provision of trusted advice to the RO business to strengthen RO’s risk and compliance capabilities and optimise the risk and control environment.  

 
Day to day responsibilities  

This role offers an excellent opportunity for experienced operational risk professionals to broaden their impact across a new business area, while leveraging their existing knowledge, particularly in retail banking or complaints management. 

You’ll be a proactive and autonomous risk partner to Group Customer Relations, delivering Line 1 risk advisory services across: 

Incident & Issue Management 

• Support Retail Operations in the management of operational and Compliance incidents in line with the Operational Risk and Compliance frameworks. 

• Lead structured root cause analysis and resolution planning for incidents and issues. 

• Ensure timely management, closure and accurate linkage to risks and obligations using tools like IBM Open Pages (RiskInSite (RiS))  

Risk Advisory & Change Management 

• You’ll engage and influence senior stakeholders who bring strong perspectives and high expectations, requiring confident, well-reasoned risk advice and exceptional relationship management. 

• Support on ad hoc risk advice on processes, systems and regulatory engagement. 

• Lead and own risk assessments for business and Product change initiatives under the Change Management Risk Standard (CMRS). 

• Advise on emerging risks and control implications, ensuring risk mitigations are embedded early. 

• Influence cross-functional stakeholders (Product, Tech, Delivery) with clear, actionable risk advice. 

• Perform and lead proactive risk identification initiatives, such as risk deep dives. 

Controls & Compliance 

• Design, implement, and assess controls aligned to operational and compliance risk frameworks. 

• Drive control uplift initiatives and support control assurance activities. 

• Maintain compliance arrangements and obligations, ensuring adherence to laws, regulations, and industry codes. 

Risk Reporting & Governance 

• Draft reports and deliver insights through dashboards and trend analysis to inform senior stakeholders and governance forums. 

• Enhance data quality across systems and support external assurance activities (Line 2 reviews, audits). 

 
What you’ll bring 

We’re looking for a candidate who combines technical depth, commercial practicality and strong stakeholder influencing skills: 

Technical Skills 

• Proven experience in operational risk and compliance within financial services, ideally retail banking. 

• Expertise in control design, implementation, and assurance and Issue management. 

• Familiarity with risk platforms like IBM Open Pages (RiskInSite), and frameworks such as ORMF and CMRS . 

Soft Skills 

• Strong communication and advisory skills, with the ability to influence and collaborate across business units and senior stakeholders.  

• Resilience, adaptability, and the ability to navigate complex stakeholder dynamics are key to success in this role. 

• Demonstrated ownership and accountability in risk outcomes. 

Qualifications 

• Tertiary qualifications in risk, business, or related disciplines and professional certifications are advantageous. 

Your Development: 

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. 

At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696.