Job Description:

The Manager of Data Integrity & Business Intelligence is a leader responsible for driving department‑wide reporting, analytics, data governance, and operational performance. This role ensures the accuracy, reliability, and strategic use of data while directly leading a team of Operations Managers and/or Business Managers. The position partners closely with Operations, Finance, IT, and Executive Leadership to enable data‑driven decision‑making, operational excellence, and scalable performance across the BPS/BPO environment.

Key Responsibilities

Operations Management & People Leadership

• Provide direct leadership to a team of Call Center Managers and/or Business Managers, ensuring alignment to operational goals, performance standards, and enterprise priorities.

• Set clear expectations and accountability for service delivery, KPI performance, data integrity, and reporting discipline across operations teams.

• Drive operational excellence through standardized performance management, data‑driven insights, and continuous improvement initiatives.

• Partner with Operations Leadership to translate business objectives into measurable KPIs, dashboards, and management routines.

• Coach and develop managers to effectively leverage BI insights to improve productivity, quality, financial performance, and client outcomes.

• Foster a culture of accountability, data ownership, innovation, and operational rigor across teams.

• Support workforce planning, capacity management, and performance optimization through accurate and reliable reporting.

Project Management & Delivery

• Lead end‑to‑end BI, reporting, and data governance initiatives, including scope definition, timelines, budget, risk mitigation, and resource planning.

• Manage multiple concurrent initiatives using Agile, Waterfall, or hybrid delivery methodologies.

• Facilitate project governance forums, executive steering committee updates, and cross‑functional stakeholder communications.

• Develop and execute roadmaps for reporting modernization, automation, and data quality initiatives.

• Identify and mitigate risks related to data accuracy, system integrations, dependencies, and operational impact.

• Ensure timely delivery of dashboards, reports, and reporting process improvements.

• Drive structured change management and adoption of reporting tools and governance standards across operations.

Power BI Development & Analytics

• Design, build, and maintain enterprise‑level Power BI dashboards, scorecards, and automated reporting solutions.

• Develop advanced data models using DAX, Power Query, SQL, and industry best‑practice schema designs.

• Deliver executive and operational dashboards with drill‑through functionality, trend analysis, and actionable insights.

• Optimize performance, refresh reliability, usability, and scalability of BI solutions.

• Establish KPI frameworks aligned to operational, financial, and strategic business objectives.

• Integrate data from SQL databases, Excel, CRM, ERP, workforce management systems, APIs, and cloud platforms.

• Investigate and resolve reporting discrepancies, data anomalies, and performance issues.

• Build, own and maintain Power BI Dashboards department wide within the Call Center delivery team, Training, WFM, and Call Center QA.

Data Integrity, Governance & Quality Assurance

• Establish, enforce, and mature department data integrity and governance standards.

• Lead reconciliation, root‑cause analysis, and audit activities to ensure reporting accuracy and trust.

• Define standardized KPI definitions, metrics, dimensions, and source‑of‑truth logic.

• Partner with IT, Operations, Finance, and Data Engineering teams to resolve data quality issues at the source.

• Maintain data lineage documentation, validation workflows, refresh controls, and exception reporting.

• Implement controls for duplicate prevention, missing data detection, transformation validation, and monitoring.

• Conduct periodic audits to ensure compliance with governance policies and reporting standards.

• Ensure reporting outputs meet executive‑level expectations for accuracy, timeliness, and completeness.

Stakeholder & Business Partnership

• Translate complex business and operational requirements into scalable BI and governance solutions.

• Serve as a trusted advisor and liaison between Operations Leadership, IT, Finance, and Executive stakeholders.

• Present insights, risks, trends, and recommendations to senior leadership.

• Train managers and leaders on dashboard interpretation, KPI logic, and data ownership expectations as needed.

• Champion enterprise data literacy and self‑service analytics adoption.

Required Qualifications

• Bachelor’s degree in Business, Information Systems, Data Analytics, Project Management, or related field.

• 5+ years of project management experience.

• 5+ years of advanced Power BI development and enterprise reporting experience.

• Demonstrated experience leading managers and operational teams.

• Deep expertise in data integrity, validation, and reporting governance.

• Advanced proficiency in Power BI Desktop & Service, DAX, Power Query, SQL, ETL/ELT concepts, and data modeling.

• Strong understanding of governance frameworks, audit controls, and operational analytics.

• Proven ability to lead cross‑functional, enterprise‑level reporting transformations.

Preferred Qualifications

• PMP, Scrum Master, Agile, or Data Governance certification.

• Experience supporting call center, workforce management, finance, or operational analytics environments.

• Knowledge of Azure, Snowflake, SQL Server, Databricks, or modern cloud data platforms.

• Experience with data quality automation and monitoring tools.

• Familiarity with Power Automate and workflow orchestration.

• Experience supporting regulated or audit‑driven environments.

Key Competencies

• Operational leadership & people management

• Strategic project execution

• Power BI architecture & analytics

• Data integrity & governance stewardship

• KPI standardization & performance management

• Executive communication

• Audit readiness

• Continuous improvement

• Cross‑functional influence

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.