Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Manager, Analyst (“Manager”) supervises daily client service activities for their clients, ensuring an appropriate sense of urgency is met by the team. The Manager serves as a mentor to Analysts, Senior Analysts, and Lead Analysts and provides development and guidance through regularly scheduled meetings.

The Manager, Analyst (US) role is responsible for overseeing real property tax operations with a strong emphasis on leveraging the PropertyPoint platform. These roles require certification in their respective Ryan platform and active participation in platform advocacy, training, maintenance, and data integrity initiatives. Collaboration with team leads and directors is essential to ensure best practices and continuous improvement across the practice.

The ideal candidate combines analytical and problem-solving abilities with strong people skills. They excel at researching issues, reconciling databases, and performing detailed calculations. Successful team members embody Ryan’s values, Pursue Excellence, Wired to Win, Generosity Matters, Build Trust, and Integrity Always, and demonstrate accountability.

This is a fully onsite role in Washington, DC with some potential flexibility once acclimated in the role. Very limited travel.

Duties and Responsibilities

Duties and responsibilities, as they align to Ryan’s Key Results

People

• Create a positive team member experience.

Client

• Responds to client inquiries and requests from tax authorities.
• Support respective office/team PropertyPoint users, communicate updated policies, and assist with new feature release training.
• Support respective office/team with user and permissions maintenance.
• Collaborate with PT Director and PT Manager Analysts (Assistant Manager) across the practice.

Value

• Understands and utilizes applicable Firm software and systems.
• Builds professional relationships with client service management and effectively assesses their needs and expectations.
• Ensures projects remain in scope of service.
• Works with managers to determine billing on projects which fall out of the scope of service.
• Identifies potential enhancements and opportunities to expand on current engagements with client service management.
• Coordinates and organizes the review of the initial client engagement “set-up” in the respective PT platform (i.e. PropertyPoint).
• Provides data and/or support for internal/external meetings with clients, including presenting analysis.
• Leads and manages multiple projects or teams.
• Participates in leadership activities, such as recruiting interviewing, training, and community involvement.
• Creates and documents procedures in collaboration with Property Tax Operations.
• Uses project and time management to ensure day-to-day processes are effectively being met, and teams work with a sense of urgency.
• Develops staff knowledge in statutes and regulations.
• Assists with staff development and retention.
• Reviews team time and expense reports for accuracy and completion.
• Ensures projects are leveraged appropriately, using Global Capabilities Center (GCC) support where applicable.
• Sets appropriate budgets to obtain maximum leverage and profits.
• Prepares and/or conducts internal training for staff.
• Be a Proponent and Advocate of the PropertyPoint platform and best practices.
• Provide support, enforce PTS policies, and confirm consistency in the use of their respective platform.
• Mandatory involvement as a platform “Administrator” and attendance in regular PT platform meetings (i.e. PropertyPoint), which are expected to be 4-8 hours/week.
• Collaborate with PropertyPoint Users, PT Operations and tax.com by providing input and prioritization on recommended enhancements and serve as contacts for the PTS practice with regards to development testing (Epics) as needed.
• Encourage collaboration with US and Global Capabilities Center teams (GCC).
• Performs other duties as assigned.

Education and Experience

• High-school or General Educational Development (GED) diploma required. Bachelor’s Degree highly recommended.
• Demonstrated leadership experience with the ability to build and develop teams.
• Must have a minimum of five years of property tax experience, or a sustained proficiency in key performance indicators for the prior level. Accreditation, or significant amount of coursework for designation, is preferred.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Ability to work both independently and as part of a team with professionals at all levels.

Computer Skills

To perform this job successfully, an individual must have intermediate knowledge of Microsoft® Word, Access, Excel, PowerPoint, Outlook, and Internet navigation and research. Must also have a demonstrated knowledge of property tax software and applicable property tax code software specific to the specialty area.

Certificates and Licenses

• Will certify in PropertyPoint within the first 3 months of employment.
• Valid driver’s license required.

Supervisory Responsibilities

This position has supervisory responsibilities.

Work Environment

• Standard indoor working environment.
• Occasional extended periods of sitting or standing while working.
• Occasional extended periods of standing while copying.
• Position requires regular interaction with employees and clients both in person and videoconferencing, via e-mail and telephone.
• Independent travel requirement: minimal.

Equal Opportunity Employer: disability/veteran

Compensation Pay Transparency

For certain Washington, DC-based roles, the base salary hiring range for this position is $77,500 - $105,050. Certain roles may also be eligible for incentive compensation.

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