What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.  We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

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Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date
Grade - 15

Leadership & People Management : Build, lead, and mentor a high-performing Duties & Taxes team (accountants/ clerical associates).

Set goals, conduct performance reviews, and develop capability through coaching and structured training.

Establish clear RACI, workload balancing, and succession plans; foster a culture of ownership, accuracy, and continuous improvement.

Stakeholder Management & Governance : Engage senior stakeholders (eg Finance Leadership, Ship-to- Collect, Clearance) to align on policies, transactions treatment and risk appetite.

Represent the function in SteerCo/PMO forums; present dashboards, issue logs, and remediation plans.

Manage external relationships with consultants & auditors; ensure proactive communication on complex/ambiguous matters.

Compliance, Accounting & Controls : Ensure timely and accurate reporting & accounting treatment of payment of customs duties & taxes paid at clearance and reconciliations of re-billing of these to external customers

Oversee GL integrity: provisions, accruals, true-ups, journal approvals, Balance Sheet reconciliations.

Maintain robust internal controls (segregation of duties, evidence, approvals, data quality checks) and audit readiness.

Process Transition (QDM / Six Sigma) & Continuous Improvement : Lead transition of duties & taxes processes to new operating models (e.g. in-sourcing)

Apply Quality Driven Management (QDM) principles for decision quality; use Six Sigma/Lean (DMAIC, SIPOC, value stream mapping) to eliminate defects, reduce cycle time, and standardize SOPs.

Define future-state process maps, SLAs/OLAs, control matrices, and automation opportunities (templates, validations, bots).

Drive change management: KT (knowledge transfer), training, hypercare, and stabilization with measurable outcomes.

Technology & Data : Partner with IT on system design/ configurations

Enhance data integrity via standardized templates, data validations, and reconciliations; enable self-service analytics (Power BI/Excel).

Implement exception monitoring and metric dashboards for proactive risk management.

Compliance Timeliness: % returns/payments on time; zero missed deadlines.

Accuracy & Control: Error rate in postings; aged reconciling items; audit queries closure time.

Process Efficiency: Cycle-time reduction for filings/reconciliations; touchpoints automated; SLA adherence post-transition.

Stakeholder Satisfaction: Feedback from Finance/Stakeholders leadership; SteerCo action item closure rates.

Team Health: Attrition, internal mobility, training completion, and skill certification.

Decision Quality: QDM usage in key decisions; documented decision logs with outcomes and benefits realized.