À propos de ce poste Level 2 Service Desk Analyst chez Volaris Group

Volaris Group · Télétravail · Remote, United States, Wisconsin

Build Your Career and Future at Wynne.

Job Summary:

We’re hiring a self-motivated Service Desk Analyst - L2 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.

Job Description:

You'll work as part of a team responsible for the analysis and resolution of customer requests — software queries, data correction, bug replication, and root cause analysis of recurring data issues.

KEY RESPONSIBILITIES

Provide business-to-business support for Wynne Systems products
Manage tickets and workload using our online ticketing tool
Resolve customer data issues and identify the root cause behind recurring ones, working with internal and external resources
Replicate and document bugs, then partner with Development to drive tickets to resolution and keep customers updated on progress
Create and maintain knowledge base articles
Support Level 1 Analysts with troubleshooting guidance and AI adoption

KEY SKILLS AND COMPETENCIES

1–3 years of Service Desk or technical support experience
1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
Excellent written and verbal communication skills
Ability to explain complex systems and ideas in clear, plain-spoken English
Strong analytical and problem-solving skills
Proven ability to coordinate cross-functional teams toward task completion
A tenacious, get-it-done attitude paired with a collaborative approach

Worker Type:

Regular

Number of Openings Available:

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À propos de Volaris Group

At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Volaris Group is an equal opportunity employer, we recruit, hire, train

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