About this Level 2 Service Desk Analyst role at Volaris Group
Volaris Group · Remote · Remote, United States, Wisconsin
Build Your Career and Future at Wynne.
Job Summary:
We’re hiring a self-motivated Service Desk Analyst - L2 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles.Job Description:
You'll work as part of a team responsible for the analysis and resolution of customer requests — software queries, data correction, bug replication, and root cause analysis of recurring data issues.
KEY RESPONSIBILITIES
- Provide business-to-business support for Wynne Systems products
- Manage tickets and workload using our online ticketing tool
- Resolve customer data issues and identify the root cause behind recurring ones, working with internal and external resources
- Replicate and document bugs, then partner with Development to drive tickets to resolution and keep customers updated on progress
- Create and maintain knowledge base articles
- Support Level 1 Analysts with troubleshooting guidance and AI adoption
KEY SKILLS AND COMPETENCIES
- 1–3 years of Service Desk or technical support experience
- 1–3 years of experience with Wynne Systems products, or comparable rental/ERP software
- Excellent written and verbal communication skills
- Ability to explain complex systems and ideas in clear, plain-spoken English
- Strong analytical and problem-solving skills
- Proven ability to coordinate cross-functional teams toward task completion
- A tenacious, get-it-done attitude paired with a collaborative approach
Worker Type:
RegularNumber of Openings Available:
1
Ready to apply to Volaris Group?
Apply to Volaris Group
