Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Job Description:

The Letter of Credit Coordinator (LCC) serves as the central point of coordination for the end-to-end Letter of Credit (LC) process, partnering closely with clients, relationship teams, credit partners, and operations teams to deliver a seamless client experience. Global Credit Operations: This team is responsible for the fulfillment, servicing and protection of credit offerings for business banking, Global Wealth & Investment Management (GWIM), commercial and corporate clients as well as leasing and trade products. This role is responsible for managing the issuance and amendment of Letters of Credit, ensuring transactions progress efficiently while maintaining compliance with bank policies and procedures.

As a trusted advisor and process owner, the LCC drives proactive communication, monitors transaction progress, resolves complex issues, and holds stakeholders accountable for meeting client commitments and service expectations. Success in this role requires strong relationship management, sound judgment, attention to detail, and the ability to navigate multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for clients and business partners throughout the Letter of Credit lifecycle.
• Coordinate and manage the issuance and amendment of Letters of Credit from initiation through fulfillment.
• Prepare, review, and validate LC documentation in accordance with bank policies, procedures, and risk standards.
• Proactively communicate status updates, identify potential delays, and drive timely resolution of issues.
• Partner across Credit, Sales, Operations, and Risk teams to deliver effective financing solutions and exceptional client service.
• Manage escalated client requests and leverage cross-functional resources to achieve prompt resolution.
• Monitor transaction timelines and process performance to ensure service level commitments are met.
• Utilize sound judgment to assess risks, resolve challenges, and improve the overall client experience.

Required Qualifications

• 2+ years of experience supporting commercial banking, credit, trade finance, lending, or client-facing operations.
• Strong written and verbal communication skills with the ability to influence and collaborate across teams.
• Proven ability to manage multiple priorities and deliver results in a deadline-driven environment.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently while maintaining a high degree of accuracy and attention to detail.
• Intermediate proficiency in Microsoft Office applications, including Excel and SharePoint.
• Demonstrated ability to identify and mitigate risk while balancing client and business needs.

Preferred Qualifications

• Knowledge of GFS, BOSS, EDR, LIQ, Tradeline, CreditCenter, and SharePoint.
• Experience with trade finance products, commercial credit, lending operations, or legal documentation.
• Familiarity with Letter of Credit products and related banking processes.

This position offers the opportunity to play a critical role in delivering complex trade finance solutions while building strong client relationships and driving exceptional service outcomes.

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

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