Learning and Development Manager  

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence. This role is part of the People and Culture division, reporting to the Assistant Director & Director of People and Culture Division. Candidates must have valid authorization to work in the United States at the time of application.  

What You Will Do  

•    Lead and facilitate onboarding and learning programs, including Embark, Service Foundations, leadership development, compliance training, and other core learning initiatives for employees and managers. 

•    Partner with leaders across the resort to identify training needs, develop learning solutions, and support ongoing employee growth, performance improvement, and operational excellence.  

•    Manage training, development, and compliance programs, including Designated Trainer initiatives, management development, standards training, and safety requirements to ensure a highly engaged and successful workforce.  

What You Will Bring  

•    Minimum of 3 years experience working in a managerial capacity.  

•    Experience in adult education or a similar environment  

•    Experience in hotel operations, preferably luxury hospitality or other service environments.

•    Experience managing in diverse cultures. 

•    Excellent communication skills  

•    Facilitation skills  

•    Instructional design skills  

•    Strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)  

•    Coaching skills Influencing skills 

•    Needs Assessment methodologies and learning needs identification  

•    Learning technologies, such as e-learning options and distance learning  

•    Theories and types of evaluation for measuring program financial impact, such as Kirkpatrick’s 4 levels  

•    Project planning tools and processes  

•    Communication and influencing strategies  

•    Basic budgeting, accounting and financial management  

•    Current on industry trends affecting workplace learning 

What To Expect  

•    Full time schedule based on operational needs, including evenings, weekends, and public holidays  

•    A physically active role  

What We Offer You  

•    Salary Range: $93,000 - $112,000

•   Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth, etc)   

•   Paid time off including Vacation, Sick time, Live Well Day, Community Care Day   

•   Excellent Training and Development opportunities    

•   Learning & Development Subsidy   

•   Many career opportunities within the hotel and to other Four Seasons   

•   Employee Travel Program   

•   Complimentary Dry Cleaning for Employee Uniforms    

•   Complimentary Employee Meal and Paid Meal Break   

Be part of a cohesive team with opportunities to build a successful career with global potential.    

Learn more about what it is like to work at Four Seasons – visit us:     

fourseasons.com/careers     

https://www.linkedin.com/company/four-seasons-hotels-and-resorts     

https://www.facebook.com/FourSeasonsJobs     

https://twitter.com/FourSeasonsJobs     

https://www.fourseasons.com/maui/landing-pages/property/careers.html