What you can expect

As Lead Product Manager for Revenue OS Platform Commercialization, you'll shape how Revenue OS evolves from a powerful application suite into an extensible platform that customers, developers, and AI agents can build on and transact with. You'll own the data foundations, APIs, integrations, and headless capabilities at the core of this transformation, working at the intersection of platform architecture, AI orchestration, and commercial strategy. Partnering with Engineering, AI/ML, Design, and Go-To-Market, you'll turn complex orchestration challenges into simple, trusted products with measurable business impact. This is a high-visibility role where your platform decisions shape an emerging revenue category for Zoom.

About the Team

We build the AI layer powering Zoom's revenue products. Our team spans engineering, design, and go-to-market, working together to ship intelligent workflows that turn AI capability into measurable customer value. We operate at the frontier of what's possible, balancing speed and craft to deliver platform foundations that scale.

Responsibilities

• Define and ship the headless Revenue OS strategy, including APIs, MCP protocols, and agent-facing capabilities, establishing how capabilities are packaged, discovered, and monetized.

• Own the revenue data foundation across identity, object models, relationships, permissions, and data quality, partnering with engineering to connect people, accounts, opportunities, activities, and outcomes.

• Build an integration and extensibility platform that connects Revenue OS to CRM, communication systems, data warehouses, and ecosystem partners through a scalable, standards-based model.

• Define the primitives, context, and actions that enable internal and external AI agents to reason over revenue data and safely execute work across systems.

• Drive the vision and roadmap for agentic orchestration, translating evolving AI capabilities into a clear, durable product strategy aligned with commercial outcomes.

• Partner with Engineering, AI/ML, and Design on orchestration architecture, reasoning systems, tool use, reliability, and human-in-the-loop design to make sophisticated systems feel simple and controllable.

• Own the full product path from insight through launch, adoption, packaging, and commercialization, working closely with Go-To-Market partners.

• Create an excellent developer and partner experience, from authentication and documentation to observability, governance, and lifecycle management.

What we’re looking for

• Bachelor's degree in Computer Science or equivalent field, or equivalent experience, with 8-10 years of proven product management experience at Lead PM scope, including delivery of complex zero-to-one products.

• Solid experience building AI-native products, agents, orchestration systems, or intelligent workflows.

• Strong product sense and UX judgment applied to technically complex systems, with a track record of making sophisticated capabilities feel simple and trustworthy to end users.

• Deep understanding of agentic systems including context management, reasoning, orchestration, tool use, evaluation, permissions, and human oversight, combined with technical fluency to partner credibly with senior Engineering and AI/ML teams.

• Commercial instincts around differentiation, adoption, packaging, and monetization, with the ability to translate deeply ambiguous technical possibilities into clear product strategy and elegant customer experiences.

• Background in enterprise SaaS, revenue technology, CRM, or workflow automation is a strong plus.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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