Experience Range: With at least 4 years of hands-on experience in Salesforce Service Cloud, including expertise across related modules and integrations, and up to 6 years in Salesforce platform development. Key Responsibilities:
Design and implement scalable Salesforce Service Cloud solutions to optimize field service, case management, self-service, and digital engagement processesDevelop and customize Salesforce applications using Apex triggers, classes, Visualforce, and Lightning components to meet business requirementsConfigure Salesforce Service Cloud features including workflows, approval processes, custom objects, fields, sharing rules, page layouts, record types, permission sets, reports, and dashboardsIntegrate Salesforce with external systems using Salesforce.com APIs, REST/SOAP services, and middleware tools such as MuleSoft or BoomiImplement CI/CD pipelines and version control using tools like Git, Copado, Gearset, Jenkins, or Bitbucket Pipelines for automated deploymentsTroubleshoot and resolve complex technical issues, ensuring system stability, performance optimization, and adherence to Salesforce governor limitsRequired Skills:
Salesforce Service Cloud expertise, including Field Service, Case Management, Self-Service, and Digital EngagementProficiency in Apex triggers, classes, Visualforce, and Lightning component developmentConfiguration of Salesforce workflows, approval processes, custom objects, and fieldsIntegration experience with Salesforce.com APIs (REST/SOAP)Experience with middleware tools such as MuleSoft or BoomiImplementation of CI/CD pipelines and version control tools (Git, Copado, Gearset, Jenkins, Bitbucket Pipelines)Preferred Skills:
Experience with Salesforce Experience Cloud and Platform EventsKnowledge of HTML5, CSS, JQuery, and AngularJS for web and mobile frameworksExpertise in OAuth, Single Sign-On (SSO), and JWT authenticationFamiliarity with Salesforce DX (SFDX), Scratch Orgs, and Unlocked PackagesUnderstanding of Salesforce integration patternsDesired Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a closely related disciplineSalesforce Certified Administrator (201) or Salesforce Certified Platform Developer (401)Salesforce Certified Service Cloud ConsultantAdditional Information: This is a replacement FRF position.
