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How you'll make an impact:

• Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support, provide computer onsite support of execution for Factory or Hitachi energy site's owned/managed assets.
• Carry out OT asset IT/OT Cybersecurity operational tasks, carry out the IT/OT cybersecurity first responder tasks by investigating and determining the scope of the incident and working with the cybersecurity team to contain and remediate the incident, under guidance from the factory incident responder.
• Identify critical assets: responsible for identifying critical assets within the factory that require monitoring and protection.
• Install and configure remediation measures: install and configure security patches on critical assets to protect the environment from security incidents, with additional assistance whenever required.
• Report any abnormal behaviour of OT systems: raise alerts to incident response teams in case of detected security events in the operational technology (OT) environment, such as unauthorized access attempts or changes to control systems.
• Work with vendors: to ensure that the security patches and OT systems are properly configured and maintained.
• Implement security measures: implement security measures regarding business managed assets to ensure that the factory's IT/OT systems are secure and protected from potential security threats, under guidance of global cybersecurity teams and the factory process engineer.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Have minimum Three years of professional experience in IT support.
• Carry out both, the Office IT and Shop Floor IT/OT assets operational support -Kiosks, Printers, Conf Rooms/ Teams rooms, Vendor machines execution/ support which Global OSS techs are not supporting or are managed/owned by factory, CCTV / security system, Badging, Scanners for MES hardware support.
• Have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
• Service Now IT Enterprise Platform, MS Office 365, Windows, iOS, Asset Management Tools.
• Methodologies -ITIL 4 Preferred, L6S Lean 6 Sigma Certified.
• Proficiency in both spoken & written English language is required.(empty)

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.