Job Description:

Business Overview

The Consumables & Electronics Direct Business operates the comprehensive online store "Rakuten 24" as well as specialized category shops such as "Rakuten 24 Baby Shop." In recent years, it has expanded its "Rakuten 24 Express" service, which delivers products as quickly as the same day of ordering, and is driving business growth as an important initiative to innovate the customer purchasing experience. It plays a crucial role within the Commerce & Marketing Company.

Department Overview

Our service, "Rakuten 24 Express," is a direct-to-consumer business where Rakuten selects and procures products from national manufacturers and handles everything from marketing and sales to shipping and customer support.
This position will be within the FMCG Planning Department, where you will belong to a team responsible for practical operations related to store management and procurement management, including product page maintenance, customer inquiries, and ordering.

Position:

Why We Hire

To support our rapidly growing express delivery business (Rakuten 24 Express), which is experiencing significant growth in both SKUs and order volume, strengthening our operational structure is a top priority. We are seeking someone who can manage routine tasks while leading a team of six assistant members and building a more robust and efficient operational flow.

Attractions
- Play a central role in the business: You can work at the forefront of Rakuten's focus area, "instant delivery service" (Rakuten 24 Express), and experience business growth firsthand.
- The excitement of creating systems: You have the discretion to create operational "frameworks," such as improving existing flows and creating manuals.
- Management experience: You can gain management experience by managing the progress of a team of 6 assistant members.
- Career expansion: You can build a career in the EC operation and management field while utilizing Rakuten Group's data and assets.

Position Details

This is a key position within the team responsible for store operations and procurement management in Rakuten 24 Express's direct sales business. Beyond simply performing operations, you will lead the "establishment of operational systems" and "improvement of business efficiency" for this rapidly expanding business.

Main Responsibilities
1. Product Information, Inventory, and Pricing Management: Centralized management of product information for store operations, from creating and updating product pages to setting up promotions and managing inventory status.
2. Procurement and Ordering Operations: Maintaining a stable supply system through product ordering, delivery date management, and smooth collaboration with suppliers.
3. Store Operation Support and Customer Service: Leading customer inquiries and maximizing customer satisfaction through operational support.
4. Team Management and Progress Management: Task management and progress management for approximately 6 assistant members.
5. Operation Improvement and Efficiency Improvement: Optimizing workflows, developing manuals, and building operational systems in collaboration with relevant departments.

Work Environment

Organizational Structure
- Entire business division: Approximately 100 members
- FMCG Planning Section: 12 members
- Senior Manager (1), Manager (1), Assistant Manager (1), and several members

*As the organization is in a growth phase, there is potential for expanded roles and the formation of new teams.

Backgrounds of Mid-Career Hires
- Experience at consulting firms
- Experience in logistics planning for e-commerce platforms
- Sales experience at travel agencies

Career Path Examples of Successful Mid-Career Hires
- Promoted from member to manager within two years of joining
- Transferred from service planning to the FMCG Planning Section after three years
*After joining, you can transfer to positions that align with your own career plans.

Mandatory Qualifications:

- Experience in e-commerce store management or e-commerce consulting (3 years or more)
- Practical experience in product management, order management, and customer service
- Experience in managing the progress of team members and assistants
- Experience in proactively promoting business process improvement and efficiency
- Data aggregation and reporting skills using Excel/PowerPoint

Desired Qualifications:

- Experience operating e-commerce marketplaces such as Rakuten Market, Amazon, and Yahoo! Shopping.
- Experience in data aggregation and analysis using SQL, Excel functions, etc.
- Practical operational experience in inventory management, order management, and sales promotion settings.
- Experience proactively driving business improvement in a rapidly changing environment.

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo.

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#Business #logistics #SCM #OperationalImprovement #commerce #Rakuten24Express

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