As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

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ESSENTIAL FUNCTIONS

Clinical interpreting:

• Autonomously interprets individual, multidisciplinary, and group encounters. Settings include inpatient, ambulatory, video, and emergency environments.
• Manages flow of communication throughout the healthcare encounter.
• Prepares for interpreting encounter
• Seeks clarification and self-corrects as needed to remain faithful to source message.
• Maintains transparency throughout entirety of clinical encounter.
• Promotes patient autonomy, maintains impartiality.
• Works collaboratively with team interpreter when indicated to ensure comprehension and message accuracy for all participants.
• Outside of office hours Monday-Friday 8am-5pm- in collaboration with team interpreter:
• Responds to pages and interpreting requests. Triages and prioritizes interpreting requests, collaborating with team or back-up interpreter when necessary to ensure most efficient responses.
• Communicates and coordinates with care team to provide optimal, timely services.    
• Conducts patient rounds as necessary.

Cultural Mediation:

• Understands language as an expression of culture, recognizes the underlying assumptions of each party, including the interpreter,  about the encounter, its content and context; uses this understanding to empower patient and provider to better understand each other.
• Facilitates building of rapport between patient and provider through bridging cultures.
• Responds to cross cultural challenges to ensure understanding by all interlocutors
• Provides ad-hoc education to URMC staff regarding best practices for working with interpreters and deaf/hard-of-hearing patients
• Directs patients to appropriate hospital resouces (social worker, financial case manager, care coordinator, etc).

Communication:

• Communicates consistently with interpreting leadership.
• Engages in open dialogue with leadership, scheduling, and team to suggest optimal patient care approach based on best practices and knowledge of patient/provider dynamics.
• Within office hours of Monday-Friday 8am-5pm: Collaborates with team and back up interpreter to make effective and autonomous decisions.
• Communicates with agency partners for continuity of care, when applicable.

Participates in continuing education:

• Maintains and enhances skill level as demonstrated on hire.
• Broadens knowledge through self-directed investigation, webinars, interpreter conferences, and professional development.
• Maintains and documents certification as applicable.  

Administrative Duties:

• Completes scheduled trainings prior to deadline.
• Attends required staff meetings, including regular team meetings, and is responsible for information shared when unable to attend.
• Completes mandatory education, health updates, and administrative duties in a timely manner.
• Completes eRecord, axium, page log, and handoff requirements within 24 hours.
• Participates in scheduling process to ensure adequate coverage based on forecasted needs.
• Adheres to all hospital, department, and program policies and procedures.

Other duties as assigned

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MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s degree preferred.
• 2 years post-high school education required.
• 2 years interpreting in a healthcare setting strongly preferred.
• or equivalent combination of education and experience required.

KNOWLEDGE, SKILLS AND ABILITIES

• Fluency in English and ASL required
• Knowledge of human anatomy, physiology, pathology, clinical tests and procedures preferred
• Strong customer service and communication skills preferred

LICENSES AND CERTIFICATIONS

• RID, NAD, BEI level II (Written required, performance within 18 months of hire) required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.