Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Job Summary: 

IPG is seeking an Insurance Agent- Service Agent to be responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues in a timely and professional manner.  The shift for this role will be 12:00-8:30pm EST.

Job Location:  Remote 

Main Responsibilities: 

• Customer Interaction & Inquiry Management: 

• Respond to internal and external inquiries within stated service level agreements (SLAs). 

• Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines. 

• Problem Resolution & Account Analysis: 

• Analyze, research, and resolve problems and discrepancies for member accounts. 

• Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness. 

• Policy & Compliance Maintenance: 

• Maintain product knowledge and awareness of customer service policies and/or store policies. 

• Ensure understanding and compliance with federal and state regulations. 

• Sales & Retention Efforts: 

• Participate in solution innovation, sales, and retention efforts with current and new clients. 
• Perform other duties and responsibilities as assigned. 

Basic Qualifications: 

• Must have and maintain a Property & Casualty License or obtain within 45 days of hire. 
• Minimum 2 years of relevant experience in customer service, call center, or a similar field. 
• No formal education requirement. 

Hourly Pay Rate: $20.19.

This position is non-exempt and eligible for overtime.

 #LI-IPF

#LI-FIGO

#LI-REMOTE

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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