Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Doubtless North America is hiring for a Payroll Support Specialist, a new role within our growing Payroll team.

Position Summary

The Payroll Support Specialist provides administrative, reporting, and operational support to the Payroll team. This role is responsible for maintaining payroll documentation, preparing audit and reporting materials, validating payroll-related data, and supporting service requests to help ensure accurate and timely payroll processing. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment.

What You'll Do

Support Payroll Operations

• Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
• Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.

Ensure Data Accuracy

• Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
• Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.

Assist with Audits & Compliance

• Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
• Compile audit logs, exception reports, and payroll validation documentation to support compliance and payroll accuracy.

Manage Reporting & Administration

• Generate recurring payroll reports, data extracts, and reporting packages for stakeholders and internal team members.
• Maintain payroll dashboards, trackers, and reporting resources that support payroll operations and decision-making.

Deliver Employee & Team Support

• Monitor payroll support channels and route employee inquiries to the appropriate resources.
• Assist with ticket management, service request tracking, and payroll issue resolution while maintaining a high level of customer service.

What You' Bring

Education

• High School Diploma or equivalent required.
• Associate's degree or coursework in Accounting, Business Administration, Human Resources, Finance, or a related field preferred.

Experience

• 0-2 years of experience in payroll, administrative support, customer service, accounting, human resources, or a related function.
• Experience with data entry, reporting tools, or business systems preferred.
• Internship, co-op, or payroll support experience is a plus.

Knowledge & Skills

• Strong attention to detail with a commitment to accuracy and quality.
• Ability to manage multiple priorities and meet recurring deadlines.
• Strong organizational and documentation skills.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Ability to handle sensitive and confidential employee information appropriately.
• Strong written and verbal communication skills.
• Customer-focused mindset with a willingness to support employees and business partners.
• Ability to learn new systems, processes, and technologies quickly.

Success in This Role

• Payroll documentation, reports, and support materials are completed accurately and on time.
• Data discrepancies and exceptions are identified and escalated promptly.
• Audit and reporting processes are executed consistently and efficiently.
• Employee inquiries and service requests are handled professionally and routed appropriately.
• Payroll team members can rely on accurate administrative and operational support throughout the payroll cycle.

Why Join Doubtless North America

At Doubtless North America, we are committed to delivering exceptional service while creating an environment where employees can learn, grow, and make a meaningful impact. The Payroll Support Specialist plays an important role in helping ensure payroll operations run smoothly and accurately for employees across the organization.

Compensation

Pay range: $22.45 – $26.93 per hour. This is the range we reasonably expect to pay at hire. Placement within the range depends on job-related factors such as experience, skills, and certifications.

This position is non-exempt and eligible for overtime.
This position is not eligible for additional incentive pay.

Base pay is one part of a total rewards package that includes the benefits listed below.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.

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