Status:

Location:

Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

MAIN RESPONSIBILITIES:

• Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
• Responds to the customer's inquiries in a timely manner;
• On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
• Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies  commitments are met afterwards;
• Proactively suggests associated and/or alternate products as needed;
• Promotes focus product items to generate incremental sales;
• Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
• Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

REQUIREMENTS:

• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience
• Strong English communication skills written and spoken
• Demonstrated people skills;
• Excellent organizational skills;
• Relevant DataComm Market Knowledge and experience is an asset for this position.
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

Work Location:

21469- 115 Avenue NW
Edmonton, AB T5S 0K5

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Our dynamic work environment promotes autonomy and decision making, and offers great career opportunities. 

What sets us apart is our: 

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.   

• A strong national network offering real opportunities to grow: our people make the difference. 

Among our benefits: 

• Flexible group insurance plan customizable to your needs. 

• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). 

• Group RRSP with employer contribution and TFSA. 

• Postsecondary Scholarship Program for our employee’s children. 

• Charging terminals available at our facilities. 

• Years of Service Recognition Program.  

Come build your career with us, a growing network where our people make it happen! 

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.