About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers,

floor protection mats.

For more details: https://www.initial.com/in/

About the Role:

● The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.

● The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Customer Relationship Management

Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.

Build long-term relationships with customers by understanding their business needs.

Ensure every assigned customer receives proactive engagement as per defined frequency.

● Account Retention & Renewals

Drive timely renewal of customer contracts.

Follow up on upcoming contract expires.

Coordinate with internal stakeholders to ensure smooth renewal execution.

Reduce customer churn through proactive engagement.

● Revenue Growth

Identify cross-selling and upselling opportunities within existing accounts.

Generate qualified leads for the Key Account Manager (KAM).

Support price increase initiatives and negotiate renewals where applicable.

Achieve assigned revenue enhancement targets.

● Customer Issue Resolution

Act as the first point of contact for transactional customer queries.

Coordinate internally to ensure customer issues are resolved within agreed timelines.

Keep customers updated regularly until closure.

● CRM & Data Management

Maintain complete and accurate customer records in CRM (ICABS).

Update customer contacts, locations, competition details, and account information.

Ensure data quality and compliance with organizational standards.

● Reporting & Collaboration

Track KPIs related to renewals, customer engagement, and lead generation.

Prepare periodic account reports and pipeline updates.

Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Requirements

Key Result Areas:

● Customer engagement and relationship management

● On-time contract renewals

● Lead generation and revenue enhancement

● Price hike implementation

● Sales Pipeline Management

● Customer issue resolution

● CRM and customer data management

● Cross-functional coordination

● KPI tracking and reporting

Educational Qualification / Other Requirement:

● 1–2 years of experience in Inside Sales, Customer Success, Account Management, or Sales

Coordination.

● Any Graduate (Business Administration, Marketing, Communications stream preferred)

● Experience in B2B customer management is preferred.

● Experience in service-based industries will be an added advantage.

● CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)

● Proficient in Microsoft Excel and MS Office Suite

Benefits

What can you expect from Rentokil Initial Hygiene ?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.