Description -

Job Summary

This role is responsible for building strong relationships with key customers and stakeholders, advising and influencing their strategic decisions, and tackling unique customer issues—particularly around enterprise collaboration and unified communications solutions. The role collaborates with internal teams on account planning, sales strategy, and customized HP collaboration and video conferencing solutions, while mentoring junior team members. The role navigates complex technical customer challenges involving cloud, SaaS, and HP collaboration technologies and works toward customer satisfaction and the organization’s growth.

Responsibilities

• Leads the design of complex, innovative, and strategic solutions—including enterprise collaboration, video conferencing, and unified communications environments—that address unique customer challenges and align with the organization’s long‑term goals.
• Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business and technology decisions related to modern workplace, hybrid work, and collaboration strategies.
• Delivers compelling presentations and demonstrations to executive‑level customers, articulating the value proposition of the organization’s solutions, including HP video conferencing systems, conference phones, and professional headsets, aligned with customers’ business goals.
• Develops and executes strategic account plans for high‑profile customers, coordinating with sales teams to ensure long‑term customer satisfaction and growth, particularly within collaboration and unified communications solution deployments.
• Leads the design and implementation of highly intricate integrations between HP collaboration endpoints and third‑party or cloud platforms (e.g., Microsoft Teams, Zoom, Webex), showcasing the organization’s ability to seamlessly connect diverse technologies.
• Tackles intricate technical challenges and unexpected customer issues related to audio quality, video performance, device interoperability, and cloud integration, applying innovative problem‑solving skills to complex scenarios.
• Leads or contributes to high‑impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience through optimized collaboration and conferencing solutions.
• Identifies potential risks associated with complex collaboration architectures (e.g., network readiness, device management, interoperability) and develops mitigation strategies to ensure successful project outcomes.
• Organizes and facilitates innovation workshops focused on modern collaboration use cases, enabling customers to explore new approaches using HP collaboration and cloud‑based solutions.
• Acts as a mentor to junior team members, guiding their professional growth, sharing deep expertise in HP collaboration products, cloud services, and consultative selling, and promoting a culture of excellence and continuous improvement.

Education & Experience Recommended

• Four‑year or Graduate Degree in Sales, Marketing, Business Administration, Computer Science, or related discipline, or commensurate work experience or demonstrated competence.
• Typically has 2–5 years of work experience, preferably in technical selling, consultative selling, presales engineering, account management, or enterprise collaboration solutions.

Preferred Certifications

• None required (Certifications are a plus.)

Knowledge & Skills

• HP collaboration solutions, including video conferencing systems, conference phones, speakerphones, and professional headsets
• Native Italian and Fluency in English. Fluency in Spanish is a very beneficial.
• Unified Communications (UC) and collaboration platforms (e.g., Microsoft Teams, Zoom, Webex)
• Amazon Web Services (AWS)
• Microsoft Azure
• Cloud Computing & Cloud Services
• Software as a Service (SaaS)
• Application Programming Interfaces (APIs) and integrations
• Enterprise Application Software
• IT Infrastructure and Virtualization
• Device provisioning, firmware management, and lifecycle management for collaboration endpoints
• Customer Success Management
• Demonstration and executive presentation skills
• Presales and solution consulting
• Product Management and New Product Development
• Sales Process, Sales Prospecting, and Request for Proposal (RFP) responses
• Extract, Transform, Load (ETL) concepts
• SAS (Software)

Cross‑Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional and cross‑functional project teams, often serving as a subject‑matter expert for HP collaboration solutions and complex customer engagements.

Complexity

• Works on highly complex problems where analysis of situations or data requires an in‑depth evaluation of multiple technical and business factors, especially within hybrid work, enterprise collaboration, and cloud‑integrated environments.

Working at HP

HP Inc. creates technology that makes life better for everyone, everywhere.  Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.  This is our calling.  This is a new HP.  

Joining Our Team

When you join the Presales Technical Consultant team at HP, you’ll be working closely with other Technical Consultants and the Sales Account Managers to help HP customers understand the value of HP hardware and solutions, while removing technical barriers to the selling

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"