Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

The Transformation Executive will lead the strategic evolution and modernization of the Employee Quality Review (EQR) organization, an enterprise-wide function of approximately 500-600 teammates responsible for assessing employee performance and compliance across multiple lines of business. EQR outcomes directly impact employee scorecards and performance management processes across the enterprise.

This executive will be responsible for designing and executing a multi-year transformation strategy focused on operational excellence, process simplification, data-driven risk management, automation, artificial intelligence, workforce optimization, and technology enablement. The role will serve as a key partner to senior executives, business leaders, technology teams, audit, risk, and regulatory partners to drive efficiency, scalability, consistency, and effectiveness across EQR operations. This includes advancing AI-enabled testing capabilities, automating sample execution processes, implementing risk-based testing strategies, driving governance improvements, and improving the overall operational model of EQR.

Skills:

• Change Management
• Controls Management
• Process Management
• Regulatory Relations
• Risk Management
• Business Acumen
• Business Operations Management
• Conflict Management
• Problem Solving
• Program Management
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Presentation Skills
• Process Design
• Process Simplification

Key Responsibilities:

Transformation Leadership

• Develop and execute the strategic roadmap for EQR transformation and operational modernization.
• Lead enterprise initiatives focused on testing simplification, standardization, and scalability.
• Establish and govern transformation forums and executive steering routines.
• Drive continuous improvement initiatives that reduce operational complexity and increase organizational effectiveness.
• Influence senior business partners to support modernization efforts and adoption of streamlined testing methodologies.

Artificial Intelligence & Automation

• Develop and implement AI-enabled solutions to improve testing efficiency, quality, and coverage.

Expand the use of artificial intelligence to support:

• Complaint identification
• Test execution activities
• Non-English language translation
• Quality assurance reviews
• Documentation and procedure management
• Risk identification and prioritization
• Lead automation initiatives to streamline sample assignment and execution processes across approximately 100,000 annual samples.
• Establish governance, controls, and human-in-the-loop oversight for AI-enabled processes.

Testing Strategy & Operational Excellence

• Rationalize procedures, Quick Reference Guides (QRGs), and supporting documentation.
• Optimize utilization of onshore, offshore, and Global Business Services (GBS) resources.
• Identify opportunities to improve workforce efficiency through automation and process redesign.
• Drive enterprise adoption and optimization of the Employee Monitoring Platform (EMP).
• Lead efforts to consolidate and simplify technology solutions supporting EQR operations.

Executive Stakeholder Management

• Prepare and deliver executive presentations, business reviews, and strategic updates to senior leadership.
• Build strong partnerships with business executives, risk leaders, compliance teams, technology organizations, and testing stakeholders.
• Influence business partners to support operational improvements and future-state EQR strategies.
• Serve as a trusted advisor on testing strategy, operational effectiveness, and quality governance.

Required Qualifications

• Bachelor’s degrees or above in fields including but not limited to: Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, Business Administration (or equivalent work experience).
• 10+ years of leadership experience in operations, transformation, quality assurance, compliance, risk management, testing, audit, or process improvement disciplines.

• Proven experience leading large-scale organizational transformation initiatives.

• Experience managing large organizations and complex operating models.

• Strong executive communication and presentation skills.

• Demonstrated success influencing senior leaders across multiple business functions.

• Experience developing strategic roadmaps and executing enterprise-wide change initiatives.

• Strong analytical, problem-solving, and decision-making capabilities.
• Experience with implementing process improvements and automation

• Experience leading cross-functional teams spanning business, operations, and technology organizations.

Preferred Skills

Strategic Leadership

• Enterprise transformation leadership
• Organizational redesign and operating model development
• Executive influence and stakeholder management
• Large-scale change management

Artificial Intelligence & Automation

• Generative AI implementation
• Intelligent workflow automation
• AI governance and risk management
• Prompt engineering and Large Language Models (LLMs)

Data & Analytics

• Risk-based sampling methodologies
• Advanced analytics and predictive modeling
• Data-driven decision making
• Workforce and capacity planning
• Business intelligence tools and dashboard development

Process Excellence

• Operational redesign and process simplification
• Continuous improvement leadership
• Testing, quality assurance, or quality engineering expertise

Success Measures

The successful candidate will:

• Significantly reduce manual testing and operational effort through automation.
• Increase the use of risk-based testing strategies and AI-enabled capabilities.
• Improve productivity, quality, and consistency across the EQR organization.
• Deliver measurable reductions in non-value-added testing activities and documentation complexity.
• Establish sustainable workforce and capacity planning processes.
• Strengthen audit readiness, governance, and control effectiveness.
• Position EQR as a modern, data-driven, technology-enabled quality organization supporting enterprise growth and risk management.

Shift:

Hours Per Week: