This position serves as a hybrid functional and technical resource, supporting business systems, enterprise applications, and software development initiatives. The role participates in and/or leads activities throughout the software development lifecycle (SDLC) for small to medium-sized projects, with a primary focus on Oracle JD Edwards EnterpriseOne (JDE E1) ERP implementations, enhancements, integrations, and ongoing support.

The Information Systems Manager and Information Systems Analyst are globally focused positions responsible for evaluating, recommending, implementing, and supporting improvements across various JD Edwards (JDE) modules to optimize business processes, enhance system functionality, and improve the overall user experience. This role also develops and delivers end-user training and support programs to drive system adoption, increase user proficiency, and improve operational efficiency.

Key Responsibilities - The Information Systems Manager or Information Systems Analyst positions' requirements include (but are not limited to) the following:

• Collaborate directly with business partners to identify and define project requirements, while effectively engaging IT partners to translate those requirements into viable technical solutions.
• Provide strategic leadership in the functional design, implementation, and ongoing support of JD Edwards (JDE)-based solutions, ensuring they comprehensively address business requirements and fully align with Printpack's established standards, guidelines, and best practices.
• Develop and maintain comprehensive system documentation, including functional and technical specifications, standard operating procedures (SOPs), and training materials.
• Serve as the primary point of contact, providing end-to-end functional and technical support for JD Edwards (JDE) Manufacturing and its associated procurement and inventory modules, ensuring uninterrupted business continuity and sustained operational performance.
• Provide strategic guidance, mentorship, and subject matter expertise to Support Analysts in the effective identification and resolution of highly complex technical and functional issues.
• Effectively triage, manage, and resolve JD Edwards (JDE) Tier 1 and Tier 2 application support requests logged through the FreshService Ticketing System, ensuring timely resolution and adherence to established service level agreements (SLAs).
• Proactively monitor and evaluate new software releases, support packs, and kernel upgrades, assessing their potential impact on existing applications and the end-user community to ensure system stability and operational continuity.
• Maintain a current and comprehensive understanding of industry trends, emerging best practices, and the latest Oracle JD Edwards (JDE) updates and innovations, ensuring the organization strategically leverages cutting-edge technologies and methodologies to drive continuous improvement.
• Facilitate targeted training sessions and proactively transfer knowledge to team members, empowering them with the skills and expertise necessary to perform their roles effectively and drive team capability.

Candidates hired at the Information Systems Manager level will generally possess demonstrated experience leading projects, driving system improvements, and providing strategic direction for complex business and technology initiatives.

Candidates hired at the Information Systems Analyst level will typically have experience in systems analysis, application support, and business process improvement, with opportunities for increased responsibility and career growth.

Education: 

• Four (4) year college degree in Computer Science or equivalent experience preferred. 
• PMP (PMI) certification preferred 

   Experience: 

• Candidate must possess substantial years of experience and a working knowledge of a minimum of one JD Edwards EnterpriseOne (JDE E1) module; however, proficiency in multiple modules is strongly preferred.
• Candidate must possess substantial experience working in the technical support field, preferably within a manufacturing environment   

   Knowledge, Skills & Abilities: 

• Oracle JD Edwards EnterpriseOne Functional Expertise - Expert-level knowledge in at least one JDE E1 module (Order to Cash, Procure to Pay, Demand to Available, Quality Management, Shop Floor Control, Capital Asset Management, or Warehouse Management 
• SQL Development & Database Programming - Proficiency ranging from basic queries to advanced database programming, stored procedures, and query optimization 
• Project Management & SDLC - The ability to lead small to medium-scale projects through complete Software Development Life Cycle using structured methodologies 
• Agile Development Methodology - Understanding and application of Agile development practices for iterative project delivery and continuous improvement 
• Report writing - Experience creating, maintaining, and enhancing business reports and analytics dashboards 
• Business Requirements Analysis - Skills in gathering, documenting, and translating business requirements into technical solution
• Stakeholder Communication & Management - The ability to maintain proactive communication with project stakeholders and facilitate cross-functional collaboration 
• End-User Training Development & Delivery - The capability to assess training needs, develop comprehensive education programs, and deliver effective user training 
• Manufacturing ERP Systems Knowledge - Working experience with manufacturing environment applications and understanding of business process integration 
• Technical Troubleshooting & Support - Advanced problem-solving skills for system issues with ability to provide solutions within established SLA timelines 
• Written & Verbal Communication - Effective communication abilities for technical documentation, presentations, and stakeholder interactions 
• Cross-Functional Relationship Building - The ability to establish and maintain effective working relationships with diverse business and technical teams at all levels 
• System Enhancement Evaluation - Skills in identifying, evaluating, and recommending system improvements that enhance user productivity and operational efficiency 
• Change Management & User Adoption - Understanding of change management principles to facilitate successful system implementations and user acceptance 
• Strategic Business Consulting - The ability to provide data-driven insights and strategic recommendations to optimize manufacturing and distribution operations 

PHYSICAL DEMANDS & TRAVEL:  

Travel Requirements: Travel as required, approximately 10% travel per year

The associate will usually work in an office environment and will need to possess: 

• Extended periods seated at computer workstation 
• Required to follow all Environmental Health & Safety (EHS) procedures 
• Ability to lift and carry standard office materials
• Manual dexterity for detailed analysis and data entry 
• Visual acuity for complex data analysis and document review 
• Ability to wear required PPE in manufacturing areas during plant visits (hearing protection, steel-toe shoes, safety glasses

WORK CONDITIONS: 

• Position qualifies for 100% remote policy at Printpack   
• Work performed primarily in an office environment with occasional visits to manufacturing facilities   
• Ideally candidate must be based in Atlanta, GA within driving distance of Printpack Corporate office    
• Standard business hours with flexibility required for:  
  • Coordination with global team members across time zones
  • Project deadlines and system implementations 
• After-hours escalation and on-call duty for business-impacting issues 
• Must maintain availability for emergency response and critical system issues 
• Support Corporate and local Food Safety initiatives and programs as necessary 
• Support and uphold the Printpack Statement of Philosophy and Expectations of Our Leaders 
• Must be 18+ years old and pass pre-employment screening (drug test, background check) 
• Internal candidates must demonstrate Core Values and be in good standing with no disciplinary issues 

Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.

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