À propos de ce poste Implementation Consultant (North America - Ice Hockey) chez Hudl
At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
We’re looking for an Implementation Consultant to join our team and lead the onboarding and continued education for our highest-tiered elite customers. You’ll use your advanced product knowledge to provide extra value to these organizations, ensuring the implementation of our products is a seamless and successful process. You’ll be focused on our key professional customers across our North American hockey and volleyball markets in our College & Professional business unit, acting as a subject matter expert who will help to level up users via Hudl Academies.
As an Implementation Consultant, you’ll:
- Be a strong communicator. You’ll constantly push for alignment between our Sales team and customers on both short- and long-term goals.
- Train customers. You’ll take the initiative to understand a customer’s unique workflows and ensure they're set up for success with our products.
- Be the voice of the customer. You’ll deeply understand the needs of our elite customers, providing direct feedback to our product teams to help us exceed their expectations.
- Collaborate across disciplines. You’ll work closely with Support, Sales and Education to surface customer insights and execute our global training strategy.
Location
This role requires three days in the office per week, so we're currently considering candidates who live within a commuting distance of our office in Lincoln. If you are not already based near our HQ, we’ll require you to relocate.
Must-Haves
- Sportscode experience. You understand the ins and outs of this software, making it easy to train our customers and help them get the most out of their subscriptions.
- Adaptable. You’re able to pivot and adjust as our strategies evolve, and you're always willing to learn new products, sports and workflows.
- A problem-solver. You have a unique knowledge of both software and hardware, allowing you to navigate complex camera and network installations with an eye for detail.
- An effective trainer. You can break down complex concepts into simple, digestible steps while adapting your style to keep sessions interactive and impactful.
- Team-focused. You’re willing to do whatever it takes to see your team succeed, whether that’s assisting with front-line volume or helping with department initiatives.
- Willingness to travel. You’re happy to hit the road and visit customers on a monthly basis.
Nice-to-Haves
- Customer-facing experience. You’ve spent time working closely with customers in a professional setting, specifically in training or education roles.
- Global experience. You’ve worked within a distributed team and feel comfortable collaborating with people located all over the world.
Our Role
- Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
- Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
- Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
- Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
- Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.
Compensation
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Inclusion at Hudl
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
