Job Summary: 

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department at Destination Zion Lodge, which employs between 77-150 staff members depending on the season. This role encompasses recruitment, onboarding, training and development, employee relations, benefits administration, compliance with labor laws, and fostering a positive workplace culture. The HR Manager actively cultivates a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced. This position reports directly to the General Manager. 

Essential Duties and Responsibilities: 

• Partner with the leadership team to execute the organization's human resource and talent strategy, particularly in relation to current and future talent needs, recruiting, retention, and succession planning. 

• Manage the talent acquisition process, including recruitment, interviewing, and hiring of qualified job applicants, especially for managerial, exempt, and professional roles; collaborate with departmental managers to understand the skills and competencies required for openings. 

• Lead and engage the management team with processes for onboarding, training, development, OSHA, EEOC compliance, and performance reviews in line with regulatory and POWDR Parks ESQ standards. 

• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; review policies and practices to ensure compliance. 

• Oversee employee disciplinary meetings, terminations, and investigations; provide support and guidance to HR generalists, management, and staff on complex and sensitive issues. 

• Analyze trends in compensation and benefits; research and propose competitive base and incentive pay programs to attract and retain top talent. 

• Create learning and development programs that provide internal development opportunities for employees. 

• Ensure HRIS, LMS, and Risk Management Systems are kept up to date with accurate information. 

• Meet regularly with the General Manager, leadership team, and Corporate HR to discuss department ESQ and contract requirements, business statistics, process efficiencies, improvements, and event planning. 

• Host and lead meetings and training sessions to support the company's human resources, talent, and culture programs, encouraging participation and disseminating necessary information. 

• Oversee employee housing standards, programs, and communications to ensure a healthy, comfortable, and enjoyable living experience for employees, including wellness programs. 

• Act as a key leader in audit preparations, special projects, and documentation requirements for the ESQ (environment, safety, quality) management system, ensuring compliance with ISO management system standards. 

• Support operations and management to ensure compliance with POWDR Parks requirements for contract compliance and ESQ/ISO Management system documentation control and records. 

• Model a positive and energetic culture that recognizes and rewards employee efforts to maximize engagement and guest service. 

• Communicate organizational policies and procedures effectively. 

• Foster best-in-class guest and employee safety standards in accordance with company policies and local, state, and federal laws. 

• Ensure all departments conduct Job Safety and Hazard Analysis regularly, document findings, and engage teams in safety discussions. 

• Ensure team members participate in all required new hire training, recurrent training, emergency drills, and certifications as per the ESQ Training Requirements Matrix. 

Other Duties as Assigned: 

• This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. 

• Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff. 

Work Location: 

• Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from a residence in the local vicinity is acceptable. 

• Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.  

Required Knowledge, Skills, and Experience: 

• Able to work and thrive in Zion National Park. 

• Ability to lead human services requirements and compliance with our concessions contract. 

• Organizational system skills for records and document control. 

• Technical skills utilizing cloud-based databases, programs, such as HRIS, LMS, etc. 

• Establish successful working relationships with co-workers, Park Service and the public. 

• Use good professional judgment, honesty, and integrity in decision making.   

• Interact with the public and stakeholders in a professional manner and possess excellent verbal and written communication skills.  

• Ability to lift 15 lbs. for various office supplies, equipment, arranging furniture for meetings, etc.   

• Minimum two years working in HR management position, and hospitality preferred. 

• High school diploma or GED equivalent required. 

• Bachelors in related field preferred. 

ESQ and Play Forever Responsibilities and Requirements: 

• Understand and follow all ESQ procedures that relate to your job duties. 

• Work with a “safety-first” attitude. 

• Minimize your impact on the environment when at work and living onsite. 

• Treat our customers, co-workers, leadership teams, all internal guests with  respect and a hospitable service atmosphere must be projected at all times. 

• All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook). 

• Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.  

What’s in it for you? 

• Proposed hiring rate of $70,000 to $80,000 annually, actual pay will be adjusted based on experience 

• Onsite employee housing and employee meals provided at no cost to the employee.  

• Free onsite laundry facility, free shuttle service, WiFi, and employee gym 

• Discounts on food, retail, and gear 

• Complimentary access to most POWDR-owned resorts 

• Generous benefit package for full-time employees 

• Career development and growth opportunities available here and at our facilities across POWDR 

• A connection with people who share the same passions and embrace each other’s unique and individual styes