CMSAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world:

• LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death.
• HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent.
• TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks.

Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need.

ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.

Job Type

On Site

Job Summary

The Human Factors Research Technician Contractor is an important member of the Human Factors team, responsible for supporting the planning, execution, and analysis of research aimed at understanding how users interact with our products. This hands-on role involves helping to conduct usability tests, home-use studies, and in-depth interviews, with a focus on precision, efficiency, and adherence to established protocols.

Essential Functions

• Study-related responsibilities include preparing study materials, setting up testing environments, scheduling participant sessions, and providing participants with clear study instructions and training.
• Throughout the study process, the technician actively engages with participants to ensure their comfort and compliance with study protocols.
• The technician is responsible for collecting and summarizing research data that informs product design decisions.
• Daily, the technician maintains research equipment, helps manage the testing lab, and ensures that study supplies are well-stocked.

Required/Preferred Education and Experience

• Bachelor’s degree in psychology, human factors, engineering, health sciences, or a related field required.
• Minimum of two years of professional experience assisting or leading user research, usability testing, or observational studies in a regulated or structured environment (e.g., medical device, clinical research, automotive, aerospace) required.

Knowledge, Skills and Abilities

• Ability to lead research activities under the direction of a human factors or research professional.
• Ability to write and follow step by step study instructions, protocols, and procedures accurately and consistently.
• Ability to moderate study sessions.
• Willingness and aptitude to learn research methods, study workflows, and basic human factors concepts on the job.
• Ability to interact professionally and respectfully with research participants, R&D engineers, and cross-functional teams.
• Ability to manage assigned tasks, schedules, and study sessions with minimal support and guidance.
• Ability to follow through on responsibilities and communicate issues promptly.
• Ability to record observations, notes, and study data clearly and accurately.
• Strong attention to detail when completing forms, logs, and writing study documentation.
• Ability to maintain and organize study records, research equipment, and study materials.
• Competent in quantitative and qualitative data analysis methods.
• Computer proficiency, including the ability to use Microsoft Office products.
• Ability to operate and handle research equipment (e.g., computers, tablets, cameras, microphones).
• Ability to learn troubleshooting steps and configure study materials (e.g., digital and physical prototypes and production equivalent medical devices).

Travel Requirements

• 5%

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The annual salary for this position is:

$80.00 to $110.00

Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.