Description -

Job Summary
• This role is to become part of the customer support organization in EMEA, as Competence Center engineer, on this role the candidate will be responsible for understanding complex technical situations at customer site and to identify the required technical solutions, occasionally leading in the implementation of detailed technical solution for enterprise-level end-customers. The role requires deep support and collaboration mindset to satisfy clients' needs, using extensive knowledge across a broad spectrum of the organization's technology. The role provides leadership in integration activities and planning for complex system environments. The role also contributes to organization’s profitability by improving customers uptime, productivity and customer engagment with our technology and products.

Responsibilities

• Responsible for understanding complex technical situations at customer site and to identify the required technical solutions

• Implements either a portion or the entirety of the technical solution in alignment with technical department.
• Demonstrates comprehensive knowledge across a wide spectrum of organization’s technology to develop detailed action plans to resolve customer situations.
• Offers technical support and expertise in applying technology to defined business segments, providing insights into solution and integration opportunities for these segments.
• Takes on a leadership role in communicates across organization and support teams the technical knowledge (shifh left)
• Contributes to knowledge tools and communities, ensuring documentation and sharing of project insights, and encourages participation and contributions from others in professional communities.
• Engages in pre-sales activities and collaborates with sales/principals to support the selling process.
• Creates internally published materials, such as knowledge briefs and service delivery kit components, and ensures adherence to relevant certification and professional standards.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 1-3 years of work experience, preferably in implementation consultancy, customer support, focused technology areas, or a related field or an advanced degree with 2-3 years of work experience.

Preferred Certifications
NA

Knowledge & Skills
• Advanced Technical Troubleshooting & Root Cause Analysis

• Additive Manufacturing Process Expertise (DfAM + Producción)

• Technical Communication & Knowledge Transfer

• Use of Artificial Intelligence, big data and knowledge on Python (Programming Language) will be valuated.

• Fluid in English and 1-2 other languages spoken in Europe.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Schedule -

Shift -

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"