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Job Title

Homeowner Claims Quality Assurance Senior Analyst - Remote

Requisition Number

R7978 Homeowner Claims Quality Assurance Senior Analyst - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.

We are actively hiring for a Homeowner Claims Quality Assurance Senior Analyst!

Your Role:

The Claims QA function applies quality assurance techniques and methods to examine the output and efficiency of business processes within the CSAA Insurance Group claims organizations and business partners.

Plans, executes, analyzes, and presents outcomes of claims-related auditing activities. Under broad management direction organizes activities and leads teams to accomplish work. Has highest authority limits on assignments reflecting the highest degree of technical complexity. Leads multiple projects concurrently.

Your Work:

• Learns and applies basic statistics concepts related to sampling and auditing.
• Analyzes quantitative claim and financial data to determine auditing opportunities and appropriate scope for efforts.
• Applies a high level of technical knowledge in gathering qualitative understanding by reviewing claim handling events.
• Analyzes qualitative audit data to monitor, communicate and mitigate top issues and control gaps related to claim events, both with peers and independently.
• Plans and executes claim-related audits and similar projects independently and with peers, including assigning collaborative work to peers and ensuring progress towards shared objectives when appropriate.
• Prepares persuasive written reports for claims executives and other business leaders encouraging business remediation of relevant deficiencies.
• Builds and maintains a professional network with claims leaders.
• Facilitates meetings as necessary for projects.
• Trains newer peers in all technical aspects of the job.
• Leads multiple projects concurrently.
• May be asked to step into a temporary leadership or support role within either Claims QA or a claims team as needed.

Required Experience, Education and Skills:

• 6+ years of experience in property claims handling required.
• A bachelor's degree in a related field, or an equivalent combination of education and experience required.

What would make us excited about you?

• An advanced Degree (CPA, MBA) in a related area.
• Exposure to using data in spreadsheets and/or databases for risk detection.
• Prior audit experience.
• Ability to recognize the interdependencies among complex business processes to anticipate risk potential.
• Ability to develop recommendations and solutions to complex problems based on data.
• Ability to communicate, in person (virtual) and in writing, complex data and concepts so that the material is easily understood by all levels of management.
• Ability to teach, lead and mentor others.
• Ability to advocate, persuade, and influence other employees from functional level individual contributors to senior leadership creatively and effectively.
• Proficient in the use of Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to adapt to changing deadlines and priorities.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at CSAA IG?

At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected]

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

CSAA Insurance Group is an equal opportunity employer.

#LI-JH1

Knowledge, Skills and Abilities

Required:

• Ability to develop recommendations and solutions to complex problems identified in analysis.
• Ability to understand the interdependencies among complex business processes and anticipate problems and issues with process changes and develop robust strategies for addressing them required.
• Ability to communicate complex data and concepts in person, in writing and as formal presentations so that it is easily understood by all levels of management from first level to executive management required.
• The ability to teach, lead and mentor new analysts entering the Claim QA field required.
• Ability to creatively and effective advocate, persuade, and influence other employees from functional level individual contributors to senior leadership required.
• Proficient in the use of Microsoft Office applications such as Word, Excel and PowerPoint. Proficient in the use of simple relational data bases, primarily MS access required.
• Ability to adjust to continually changing deadlines and priorities required.

Education, Work Experience, Licenses & Certifications

Required:

• BS/BA or equivalent combination of education and experience
• 6+ years experience in claims handling

Preferred:

• Advanced Degree (CPA, MBA) in related area
• Insurance and/or physical damage industry certification, such as AIC, ICAR
• 2 – 3 years auditing

The national average salary range for this position is $99,855.00-$110,950.00. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $99,855.00-$133,250.00.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay.Colorado Specific Job Range :$99,855.00 - $122,050.00

This job posting will be unposted on Sat, 17 Oct 2026.