As the Head of Anti Money Laundering-Counter Terrorist Financing you will lead a team responsible for ensuring Anti-Money Laundering (AML), Know Your Customer (KYC), and regulatory compliance requirements are consistently applied across the organization. You will oversee operational processes, establish robust controls, monitor risk exposures, and ensure all activities align with internal policies, regulatory standards, and industry best practices. The role requires strong leadership to drive operational excellence, enhance team capability, and maintain a high standard of compliance and governance.

You will be responsible for evaluating and managing financial crime risks, implementing quality assurance frameworks, and identifying opportunities to improve operational efficiency and effectiveness. Working closely with compliance, risk, and business stakeholders, you will provide guidance on complex AML matters, support regulatory and audit reviews, and make sound decisions on risk assessment and escalation. Success in this role requires strong analytical skills, attention to detail, and the ability to exercise independent judgment in a fast-paced and highly regulated environment.

Position Responsibilities

• Lead and manage compliance activities to ensure business operations follow internal policies, regulations, and industry standards.
• Partner closely with business and compliance teams to identify risks and provide practical compliance solutions.
• Support the development, implementation, and review of policies and procedures.
• Serve as a subject matter expert (SME) on compliance matters and regulatory requirements.
• Conduct compliance assessments, investigations, and analysis on complex regulatory issues.
• Deliver compliance training and awareness programs for employees.
• Prepare compliance reports and provide recommendations to management.
• Lead or contribute to cross-functional and strategic projects.
• Engage with regulators, auditors, and industry working groups when required.
• Ensure compliance documentation and governance processes are well maintained.
• Collaborate across departments to balance business objectives with regulatory requirements.

Required Qualifications

• Bachelor's Degree in Business, Law, Finance, Risk Management, or a related field
• Minimum 15 years of experience in Compliance, Risk, Legal, Audit, Financial Services, or a related function
• Strong understanding of regulatory requirements and compliance practices within the financial services industry
• Excellent communication and stakeholder management skills, with the ability to influence decisions across different business functions
• Strong analytical and problem-solving skills, capable of assessing complex issues and providing practical solutions
• Ability to work independently while managing multiple priorities in a dynamic environment
• Strong organizational skills with attention to detail and a commitment to high ethical standards
• Comfortable leading change initiatives and driving continuous improvement

Preferred Qualifications

• Strong communication, coordination, and stakeholder management skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].